Operations Manager

3 days ago

Charlottesville, Virginia, United States AEG Full time

About the Role:

AEG is seeking a highly skilled and experienced Operations Manager to join our team at John Paul Jones Arena. As a key member of our operations team, you will be responsible for ensuring the smooth execution of events and daily operations of the venue.

Key Responsibilities:

  • Supervise and assist all aspects of operations in managing the facility in preparation for upcoming events, including crowd management, building security, ADA compliance, housekeeping, setups and changeovers, and fire/life safety.
  • Develop timelines, schedules, and action plans for event setup and services to maintain smooth operation of events.
  • Establish and maintain effective working relationships with security, police, UVA Athletics, and other personnel and/or safety organizations.
  • Work closely with other departments to ensure all building and client needs are met efficiently and within budget.
  • Review and make recommendations on modifications to policies and procedures for operations and event staff.
  • Anticipate problems and present appropriate solutions. Investigate, analyze, and resolve operational problems and complaints.
  • Manage service contracts to include pest control, fall arrest system, scoreboard hoist, and others.
  • Maintain compliance with OSHA standards, lead monthly safety committee meetings, and keep staff up to date on all safety training.
  • Work flexible/varied hours, including nights, weekends, and holidays.

Supervisory Responsibilities:

  • Directly supervise Operations Coordinators.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and managing work; appraising performance; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • Bachelor's Degree from a four-year college, university, or technical college.
  • Related degree preferred.
  • 3-5 years' experience in a similar facility, or equivalent combination of education and experience.
  • Demonstrated technical knowledge of building maintenance and control functions.
  • Previous supervisory experience required.

Skills and Abilities:

  • Knowledge of facility capabilities, operational procedures, and technical requirements of events.
  • Must have knowledge of tools, materials, and event equipment.
  • Excellent verbal, written, problem-solving, and interpersonal skills required.
  • Ability to operate a forklift and other industrial equipment related to building management.
  • Ability to prioritize multiple projects and meet deadlines.
  • Work effectively under pressure and/or stringent schedules; demonstrated problem-solving skills.
  • Ability to perform the physical duties of this job; walk/stand extensively, kneel, climb to high walkways, balance, and maneuver to all areas of the facility; occasionally lift and/or move up to 50 pounds; work inside and outside the building is required, may have some exposure to adverse conditions; hear and speak using a two-way radio.
  • Must have a professional attitude and appearance.

Preferred Qualifications:

  • Proficiency in Microsoft Office applications.
  • CAD and experience with building security system software preferred.
  • Forklift certified preferred.

AEG is an Equal Opportunity Employer:

AEG is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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