Current jobs related to Club Operations Manager - Charlottesville, Virginia - Common House

  • Club Operations Manager

    2 weeks ago

    Charlottesville, Virginia, United States Common House Full time

    Club Manager Job DescriptionCommon House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA (coming this summer).The Club Manager is responsible for the execution of daily club operations and guest satisfaction by leading the FOH staff to be compliant with service standards and protocols.Manage...

  • Club Operations Manager

    4 weeks ago

    Charlottesville, Virginia, United States Common House Full time

    Club Manager Job SummaryCommon House is seeking a highly skilled Club Manager to lead our daily operations and ensure exceptional guest satisfaction. As a key member of our management team, you will be responsible for executing service standards, protocols, and providing the necessary tools and resources to our FOH staff.Key Responsibilities:Member & Guest...

  • Club Manager

    2 weeks ago

    Charlottesville, Virginia, United States Planet Fitness Full time

    Club Manager Job DescriptionAt Planet Fitness, we're seeking a highly motivated and customer-focused Club Manager to oversee the day-to-day operations of our fitness clubs. As a key member of our team, you'll be responsible for creating a welcoming and judgement-free environment for our members, while also driving business growth and profitability.Key...

  • Club Operations Manager

    1 week ago

    Charlottesville, Virginia, United States Common House Full time

    Job Summary:The Club Manager in Training is responsible for the execution of daily club operations and guest satisfaction by leading the FOH staff to be compliant with service standards and protocols. This includes providing the necessary tools, information, and other resources to the team.Key Responsibilities:Managing daily floor operations and soliciting...

  • Club Manager Position

    1 month ago

    Charlottesville, Virginia, United States Common House Full time

    Job Summary:The Club Manager is responsible for the execution of daily club operations and guest satisfaction by leading the FOH staff to be compliant with service standards and protocols as well as providing the necessary tools, information, and other resources to the team.Responsibilities:Member & Guest ExperienceManaging daily floor operations and...

  • Food Preparation Specialist

    4 weeks ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job SummaryAs a Prepared Foods Associate at Sam's Club, you will play a vital role in delivering exceptional member experiences by preparing and serving high-quality food products. If you have a passion for food preparation and a commitment to excellence, we encourage you to apply for this exciting opportunity.Key ResponsibilitiesPrepare and serve a variety...

  • Optometrist Opportunity at Sam's Club

    2 weeks ago

    Charlottesville, Virginia, United States Walmart Full time

    Optometrist Opportunity at Sam's ClubAs an independent optometrist leasing space inside our Sam's Club, you will take a leading role in patient care with respect to eye and vision care as well as general health and well-being.Key Responsibilities:Establish your days of practiceEstablish your hours of operationControl your patient scheduleSet your fee...

  • Retail Customer Service Representative

    2 weeks ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job Summary: We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and promoting our products and services.Key Responsibilities:...

  • Retail Maintenance Associate

    1 week ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job Summary:As a Maintenance Associate at Sam's Club, you will play a vital role in ensuring a safe and clean environment for members and associates. Your primary responsibility will be to maintain the facility's cleanliness and organization, including sweeping, mopping, and cleaning restrooms, floors, and other areas. You will also be responsible for...

  • Retail Sales Associate

    1 week ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job Summary:We are seeking a highly motivated and customer-focused Front End Cashier Associate to join our team at Sam's Club. As a Front End Cashier Associate, you will play a critical role in providing exceptional member service and ensuring a positive shopping experience for our members.Key Responsibilities:Process member purchases and handle returns in a...

  • Retail Associate

    2 weeks ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Associate to join our team at Sam's Club. As a key member of our sales floor team, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Main Responsibilities:Provide member...

  • Retail Sales Associate

    2 months ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Sam's Club. As a Retail Sales Associate, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our members.Key ResponsibilitiesProvide excellent customer service by greeting and assisting...

  • Retail Associate

    2 months ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Associate to join our team at Sam's Club. As a Retail Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with our team to achieve sales goals.Key ResponsibilitiesProvide...

  • E-Scooter Fleet Operator

    3 weeks ago

    Charlottesville, Virginia, United States Veo - Operations Careers Full time

    Job SummaryVeo is seeking a skilled E-Scooter Delivery Driver to join our team. As a key member of our operations team, you will play a critical role in maintaining our fleet of electric vehicles and ensuring the efficient operation of our mobility sharing service.Responsibilities:Collect and maintain electric vehicles, swapping batteries and rebalancing the...

  • Retail Stocking Associate

    2 months ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Retail Stocking Associate to join our team at Sam's Club. As a key member of our merchandising and stocking team, you will be responsible for ensuring that our store's inventory is accurately stocked, visually appealing, and easily accessible to our members.Key ResponsibilitiesMerchandising and...

  • Meat Cutter and Wrapper Specialist

    1 month ago

    Charlottesville, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled Meat Cutter and Wrapper to join our team at Sam's Club. As a key member of our meat department, you will be responsible for cutting and wrapping meat products to the highest standards of quality and presentation.Key ResponsibilitiesCut and wrap meat products to meet customer demands and maintain high-quality...

  • Assistant Manager

    1 month ago

    Charlottesville, Virginia, United States Grand Fitness Mgmt, LLC Full time

    {"title": "Assistant Manager", "description": "Job OverviewAt Grand Fitness Partners, we are seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing club operations and ensuring an exceptional member experience.The ideal candidate will have a passion for...

  • Assistant Manager

    3 weeks ago

    Charlottesville, Virginia, United States PF Miami Developers LLC Full time

    {"title": "Assistant Manager", "description": "Job OverviewAt Grand Fitness Partners, we are seeking an experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing club operations and ensuring an exceptional member experience.Key ResponsibilitiesLead a team of employees in a positive and...

  • Assistant General Manager

    1 week ago

    Charlottesville, Virginia, United States Planet Fitness Full time

    Job Summary: We are seeking an experienced Assistant General Manager to assist in the oversight of gym operations and ensure an exceptional member experience.Key Responsibilities:Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests.Ensure staff follows superior customer service guidelines.Assist in recruiting, hiring,...

  • Assistant Manager

    4 weeks ago

    Charlottesville, Virginia, United States Grand Fitness Full time

    About UsGrand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. Our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.About the RoleThe Assistant Manager will aid the General Manager in overseeing club operations to ensure an exceptional...

Club Operations Manager

2 months ago

Charlottesville, Virginia, United States Common House Full time

About the Role

The Club Operations Manager is responsible for the execution of daily club operations and guest satisfaction by leading the Front of House (FOH) staff to be compliant with service standards and protocols as well as providing the necessary tools, information, and other resources to the team.

Key Responsibilities

  • Member & Guest Experience
    • Manage daily floor operations and solicit member feedback to optimize guest satisfaction and the member experience
    • Work with the Director of Hospitality and management peers to design service protocols
    • Use the Point of Sale (POS) system to collect information and preferences about guests to better serve them upon future visits
    • Drive speed and efficiency of service while upholding standards
    • Forge connections with membership, and encourage the same of the team
    • Perform table visits to assess needs, disruptions in service, and ascertain current guest needs
    • Communicate openly with the Assistant General Manager (AGM) and/or General Manager (GM) regarding each shift
  • Service & Employee Relations
    • Uphold service standards through exemplary leadership and direct communication with all team members
    • Identify vulnerabilities in service to implement solutions and strengthen established service standards
    • Complete regular performance reviews and provide frequent feedback
    • Maintain a positive working relationship with all management team, administration, and all staff
    • Ensure scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
    • Support FOH staff in all service needs
    • Maintain open communication between the kitchen and front of house
  • Staff Development
    • Prepare and hold daily pre-service meetings
    • Train staff according to the service training manuals
    • Conduct frequent testing for staff on menu knowledge
    • Conduct follow-up testing for staff after more formal training classes
  • General and Administrative Conduct
    • Operate the club in full compliance with regulatory bodies
    • Operate the bar program in full compliance with Health Department regulations
    • Adhere to all employee policies outlined in the company handbook
    • Respond to all communication in a timely manner
    • Work with the management team to ensure all invoices are properly coded and logged
    • Assist the GM in increasing profitability by capturing revenue and minimizing theft and waste
    • Maintain par levels of daily operating supplies and collateral
    • Maintain proper count of cash registers and perform nightly audits
    • Check daily for damaged items in need of documentation in the company maintenance journal
    • Avoid a management style that is unprofessional, unproductive, and negative

Requirements

  • Bachelor's degree preferred
  • Minimum 1 year management experience in the hospitality industry

Skills and Abilities

  • Excellent communication skills
  • Excellent customer service skills
  • Proficient multitasking
  • Ability to recall and memorize menu items
  • Ability to work well in a high-paced and at times stressful environment
  • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems
  • Ability to use software and technology for communication, reporting, and programming the POS
  • Must have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items, work indoors, being exposed to hot/cold surfaces, steam, wet floors, and sharp knives is required and withstand environmental factors, including noise, dust, and cigarette smoke (if applicable)
  • Professional appearance and demeanor

Physical Requirements

Prolonged periods of time walking, standing, and on one's feet. Must be able to carry 15 pounds repetitively.