Care Specialist

2 weeks ago

San Francisco, California, United States Upward Health Full time
Job Overview

Upward Health is seeking a dedicated Care Specialist to join our team. As a Care Specialist, you will play a vital role in delivering high-quality care to our patients. Your primary responsibility will be to conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.

You will work closely with our interdisciplinary care teams to coordinate care and support patients in meeting their healthcare goals. Your strong critical thinking skills, self-motivation, and ability to work independently in an unstructured environment will be essential in this role.

We are looking for a candidate who is passionate about providing quality care and making a positive impact in the lives of others. If you possess a unique blend of skills and attributes, including critical thinking, resilience, and the ability to thrive in unstructured environments, we invite you to consider joining our team.

Key Responsibilities
  • Conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.
  • Work closely with our interdisciplinary care teams to coordinate care and support patients in meeting their healthcare goals.
  • Assess physical conditions of patients to aid in diagnosis, treatment, and/or need for additional referrals in support of health and social needs.
  • Explain technical medical information to educate patients.
  • Cultivate and support primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral.
  • Builds rapport with Upward Health patients utilizing motivational interviewing techniques.
  • Conduct one-on-one extended in-person patient appointments.
  • Makes follow-up calls and home visits to patients per Upward Health policy.
  • Documents each patient encounter with accuracy and precision.
  • Prepares reports and documents as needed or requested.
  • Attends regular daily huddle, team meetings, and participates in clinical rounds.
Requirements
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required.
  • A valid driver's license and auto liability insurance.
  • Reliable transportation and the ability to travel within your assigned territory or other as needed to support the patient needs plan and training requirements.
  • Experience in Chronic Care Management model OR experience with chronically ill/elderly patients.
  • Long-time resident of the community with good knowledge of the resources of this community.
  • Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned, both virtually and in-person.
  • Technologically savvy with basic computer skills, including ability to type.
  • Multi-lingual capabilities preferred, but not required.
  • Prior Home Care experience a plus.
What We Offer

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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