Care Specialist

2 weeks ago


San Francisco, California, United States Upward Health Full time
About Upward Health

Upward Health is a leading provider of in-home, multidisciplinary medical care, delivering 24/7 whole-person care to patients in need. Our team of dedicated professionals is committed to improving the lives of our patients through exceptional care and support.

Job Summary

We are seeking a highly motivated and compassionate Care Specialist to join our team. As a Care Specialist, you will play a vital role in delivering chronic care management to high-complexity patients, working closely with our interdisciplinary team to ensure seamless continuity of care.

Key Responsibilities:
  • Conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.
  • Meet patients in their homes or in the community to conduct needs assessments, set health goals, and facilitate in-home provider appointments.
  • Support patients in meeting their healthcare goals, working within an interdisciplinary team to meet market and/or organizational goals.
  • Obtain and record vital signs and other health information in electronic medical records, analyze patient data to determine patient needs or treatment goals.
  • Assess physical conditions of patients to aid in diagnosis, treatment, and/or need for additional referrals in support of health and social needs.
  • Explain technical medical information to educate patients, cultivate and support primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan.
  • Build rapport with Upward Health patients using motivational interviewing techniques, conduct one-on-one extended in-person patient appointments, and make follow-up calls and home visits as needed.
  • Document each patient encounter with accuracy and precision, prepare reports and documents as needed or requested, and attend regular daily huddles, team meetings, and participate in clinical rounds.
Requirements:
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required, valid driver's license and auto liability insurance, reliable transportation, and ability to travel within assigned territory or other as needed.
  • Experience in Chronic Care Management model or experience with chronically ill/elderly patients, long-time resident of the community with good knowledge of resources, and ability to complete Upward Health's initial training program and ongoing educational requirements as assigned.
  • Technologically savvy with basic computer skills, including ability to type, and multi-lingual capabilities preferred but not required.
What We Offer:

Upward Health offers a competitive hourly wage of $21-24, a dynamic and supportive work environment, and opportunities for professional growth and development. If you are a motivated and compassionate individual with a passion for delivering exceptional care, we encourage you to apply for this exciting opportunity.



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