Technical Support Specialist

7 days ago


Dublin, Ohio, United States Creative Financial Staffing Full time

About the Role

The Help Desk Technician will be an integral part of a dynamic desktop support team, responsible for providing exceptional customer service and technical assistance to employees, labs, and classrooms. The ideal candidate will have a strong background in Windows and/or Mac OS, excellent problem-solving skills, and the ability to work collaboratively with other support staff.

Responsibilities

  • Provide tier 1 support for end-points, including employees, labs, and classroom support for Mac and PC computers, and tablets.
  • In coordination with the IT Service Desk, offer support for common workplace technologies, such as desk phones, soft-phones, headsets, printers, and multi-function devices.
  • Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.
  • Deliver exceptional customer service as part of the Client Experience team.

Requirements

  • A minimum of 1 year of experience as a desktop support specialist or equivalent.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong knowledge of Windows and/or Mac OS (Windows preferred).
  • Excellent problem-solving and troubleshooting skills.

Estimated Salary Range: $55,000 - $65,000 per annum



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