Technical Support Specialist
7 days ago
About the Role
The Help Desk Technician will be an integral part of a dynamic desktop support team, responsible for providing exceptional customer service and technical assistance to employees, labs, and classrooms. The ideal candidate will have a strong background in Windows and/or Mac OS, excellent problem-solving skills, and the ability to work collaboratively with other support staff.
Responsibilities
- Provide tier 1 support for end-points, including employees, labs, and classroom support for Mac and PC computers, and tablets.
- In coordination with the IT Service Desk, offer support for common workplace technologies, such as desk phones, soft-phones, headsets, printers, and multi-function devices.
- Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.
- Deliver exceptional customer service as part of the Client Experience team.
Requirements
- A minimum of 1 year of experience as a desktop support specialist or equivalent.
- Excellent interpersonal, verbal, and written communication skills.
- Strong knowledge of Windows and/or Mac OS (Windows preferred).
- Excellent problem-solving and troubleshooting skills.
Estimated Salary Range: $55,000 - $65,000 per annum
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