Customer Service Representative
2 weeks ago
At VO Spa Two LLC, we are seeking a highly skilled Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for ensuring that our guests have an exceptional experience from the moment they contact us or walk through our doors.
Key Responsibilities:- Ensure accurate scheduling and timely delivery of services to our guests.
- Embodiment of VO Spa Two LLC's core values and reflection of them through interactions and behaviors.
- Continual work to meet guest expectations by responding to questions and inquiries, managing the guest intake process, and representing the VO Spa Two LLC brand at the highest level.
- Positive attitude
- Enthusiastic
- Team orientation
- Empathetic
- Honesty
- Trustworthy
- Outgoing
- Problem solver
- Responsible
- Organized
- Responsive
- Adaptive, flexible, and able to multitask
- Continuous improvement mentality
- Effective communication
- Time management/self-management
- Sales oriented
- Possess a thorough knowledge of spa services
- Have excellent interpersonal skills and customer service orientation
- Possess excellent cleanliness and sanitation skills
- Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques, and treatment plans
- 2+ years customer service experience
- Standing for extended periods of time
- Ability to lift at least 30lbs
- Exposure to blood and bodily fluids
- Continual use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills
- $15/Hr+ (based on experience)
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