Customer Service Representative

2 weeks ago


Rochester, Michigan, United States VO Spa Two LLC Full time
Job Title: Guest Experience Specialist

At VO Spa Two LLC, we are seeking a highly skilled Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for ensuring that our guests have an exceptional experience from the moment they contact us or walk through our doors.

Key Responsibilities:
  • Ensure accurate scheduling and timely delivery of services to our guests.
  • Embodiment of VO Spa Two LLC's core values and reflection of them through interactions and behaviors.
  • Continual work to meet guest expectations by responding to questions and inquiries, managing the guest intake process, and representing the VO Spa Two LLC brand at the highest level.
Essential Behavioral Characteristics:
  • Positive attitude
  • Enthusiastic
  • Team orientation
  • Empathetic
  • Honesty
  • Trustworthy
  • Outgoing
  • Problem solver
  • Responsible
Essential Skills:
  • Organized
  • Responsive
  • Adaptive, flexible, and able to multitask
  • Continuous improvement mentality
  • Effective communication
  • Time management/self-management
  • Sales oriented
Qualifications:
  • Possess a thorough knowledge of spa services
  • Have excellent interpersonal skills and customer service orientation
  • Possess excellent cleanliness and sanitation skills
  • Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques, and treatment plans
  • 2+ years customer service experience
Physical/Mental Requirements:
  • Standing for extended periods of time
  • Ability to lift at least 30lbs
  • Exposure to blood and bodily fluids
  • Continual use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills
Salary:
  • $15/Hr+ (based on experience)


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