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Customer Service Representative

1 month ago

Rochester, Michigan, United States Henderson Glass Full time
Customer Service Representative

Henderson Glass is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Answer incoming calls from customers, policyholders, and insurance agents
  • Gather information to help qualify damage for repair, replacement, or recalibration services
  • Communicate and resolve issues with an empathetic and patient mindset
  • Operate various computer-based systems to enter data quickly and accurately into systems in real-time
Requirements:
  • Must be 18+ years of age
  • High school diploma or equivalent
  • Ability to operate a computer and telephone system while seated for extended periods of time
  • Ability to work one weekend day per week
Preferred Qualifications:
  • Prior experience in customer service
  • Experience utilizing several computer-based systems at a time
Benefits:
  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Employee discount
  • Paid time off
  • Paid training