Technical Support Specialist

2 weeks ago


Vienna, Virginia, United States Ampcus Full time
Technical Support Specialist
Location: Remote
Contract Position

Overview:

We are seeking a dedicated Technical Support Specialist to join our team at Ampcus. This role is crucial for ensuring seamless IT operations and providing exceptional support to our clients.

Key Responsibilities:

  • Demonstrate outstanding interpersonal skills to foster positive relationships with clients.
  • Deliver high-quality customer service consistently.
  • Exhibit patience and understanding in all interactions.
  • Collaborate effectively with team members, promoting a team-first mentality.
  • Adapt to a dynamic and fast-paced work environment.

Required Skills and Knowledge:

  • Proficient troubleshooting abilities.
  • Strong oral and written communication skills.
  • Familiarity with ticketing systems, particularly ServiceNow.
  • Experience with Windows 10 operating system.

Preferred Experience:

  • Knowledge of Microsoft Active Directory.
  • Experience with desktop imaging technologies such as MDT, LTI, and ZTI.
  • Proficiency in Microsoft Office/365, Microsoft Outlook, and IBM Lotus Notes.
  • Support experience with printers including Client, Canon, and Toshiba.

Additional Qualifications:
Certifications such as A+ and Windows 10 Certification are advantageous. Awareness of security protocols in financial institutions and basic knowledge of SCCM are also beneficial.

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