Technical Support Specialist

1 week ago


Vienna, Virginia, United States VTG Full time
Technical Support Specialist Job Description

VTG is in search of a Technical Support Specialist to deliver Tier 1 and Tier 2 Technical Services. This position entails providing support during the first shift, ensuring effective assistance to users.

Key Responsibilities:

  • Respond to general IT-related queries.
  • Oversee the ticketing system.
  • Conduct Tier 1-2 troubleshooting activities.
  • Address issues such as password resets, RSA tokens, and PKI certifications.
  • Notify users regarding service interruptions.
  • Assist with the technical refresh of user devices, including computers, monitors, and peripherals.
  • Support logistics for equipment inventory management.
  • Keep precise records of stock inventory.
  • Image computers with the latest operating systems.
  • Install commercial off-the-shelf software and virus updates.
  • Regularly monitor systems and escalate issues as needed.
  • Handle calls from international and remote users for problem resolution.
  • Escalate intricate technical issues to the relevant teams.
  • Troubleshoot hardware issues on computers, printers, and other peripherals.

Qualifications:

  • Must possess a Top Secret clearance and the capability to secure a TS/SCI Poly Clearance level.
  • A minimum of 4 years of experience in IT support.
  • Expertise in Tier I and II troubleshooting.
  • Experience in resolving password resets, RSA tokens, and PKI certifications.

About VTG:

VTG specializes in providing modernization and digital transformation solutions to enhance America's competitive edge in the contemporary battlespace. With a rich legacy of 150 years, VTG integrates innovative technologies, extensive domain expertise, and advanced engineering to fulfill the evolving mission needs of Defense and National Security clients.

VTG's comprehensive engineering and sustainment services encompass aerospace and defense platforms, C5ISR systems, and critical infrastructure, ensuring mission effectiveness, efficiency, and cost savings for the warfighter. As a global middle-market entity, VTG delivers tier-one capabilities in system integration while remaining attentive to individual customer requirements.

Driven by core values of integrity, diversity, performance, innovation, and teamwork, VTG emphasizes high job satisfaction for its employees and exceptional outcomes for clients, guaranteeing transformative solutions for the battlespace across various domains.

With a dedication to delivering Tomorrow's Transformation Today, VTG stands as a trusted partner in navigating the complexities of modern warfare, whether on land, at sea, in the air, or in cyberspace.



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