Technical Support Specialist
3 days ago
ITCON Services is seeking a skilled and customer-oriented technical support specialist to join our team as a Technical Helpdesk and Customer Support representative.
This is a 6-month full-time position that requires excellent customer service and organizational skills, as well as effective communication and strong documentation skills.
Key Responsibilities- Provide exceptional customer service to internal and external stakeholders
- Coordinate district office site visits for technology vendors and ensure smooth execution
- Assist in planning and executing activities, monitor schedules, and communicate delays and resolve conflicts as needed
- Serve as a point of contact with shared responsibility between Networking and Telecom Teams
- Assist supervisor/manager with planning and executing activities
- Customer Service Specialists
- Excellent customer service and organizational skills
- Effective communication and strong documentation skills
- Basic understanding of technology and network infrastructure
This is an onsite position located in Washington D.C.
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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