Technical Support Specialist

3 days ago


Vienna, Virginia, United States ITCON Services Full time
Job Summary

ITCON Services is seeking a skilled and customer-oriented technical support specialist to join our team as a Technical Helpdesk and Customer Support representative.

This is a 6-month full-time position that requires excellent customer service and organizational skills, as well as effective communication and strong documentation skills.

Key Responsibilities
  • Provide exceptional customer service to internal and external stakeholders
  • Coordinate district office site visits for technology vendors and ensure smooth execution
  • Assist in planning and executing activities, monitor schedules, and communicate delays and resolve conflicts as needed
  • Serve as a point of contact with shared responsibility between Networking and Telecom Teams
  • Assist supervisor/manager with planning and executing activities
Requirements
  • Customer Service Specialists
  • Excellent customer service and organizational skills
  • Effective communication and strong documentation skills
  • Basic understanding of technology and network infrastructure
Work Environment

This is an onsite position located in Washington D.C.

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: In person



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