Operations Supervisor

1 week ago

Fort Atkinson, Iowa, United States Lifeway Mobility Holdings LLC Full time

Position Title: Operations Supervisor

Location: United States

Join Our Team and Make an Impact

At Lifeway Mobility Holdings LLC, we are committed to ensuring that every individual can live comfortably and independently in their own homes. As a premier provider of accessibility solutions nationwide, we strive to empower those with accessibility needs to remain in their cherished environments.

We are more than just a business; we are a community guided by our Core Values: Prioritizing People, Accountability, and Achieving Success While Contributing Positively. These values influence every aspect of our operations, from the services we provide to our interactions with customers and colleagues.

Becoming a part of our team means joining a dedicated workforce that offers extensive training opportunities, career advancement, and a robust benefits package. Whether you are embarking on your career journey or seeking to elevate your professional path, Lifeway Mobility provides a nurturing environment for growth and making a meaningful difference.

Key Responsibilities:

Leadership:

  • Oversee local and regional Field Technicians and Customer Service Representatives.
  • Assist team members with daily problem-solving and operational challenges.
  • Promote a culture of continuous improvement by tracking key performance indicators and enhancing departmental performance.
  • Recruit, train, and develop team members, ensuring they receive comprehensive onboarding and ongoing training.
  • Address team member inquiries and concerns, including job satisfaction and conflict resolution.
  • Manage team performance through regular reviews, coaching, and recognition.
  • Align operational priorities with regional objectives and communicate progress effectively.

Customer Service and Operations:

  • Collaborate with the Install and Service Coordinator to manage work schedules and assignments.
  • Facilitate service call requests and oversee billing processes as necessary.
  • Ensure timely generation and delivery of estimates to customers in coordination with sales.

Order Management:

  • Utilize ViaNovo tools to ensure availability of necessary equipment and materials for scheduled jobs.
  • Monitor and document costs associated with projects, including equipment, labor, and materials.
  • Maintain vendor relationships, manage purchase orders, and verify invoice accuracy.
  • Track inventory movements and maintain an organized warehouse environment.

Billing and Financial Management:

  • Oversee Accounts Receivable and manage follow-ups on overdue accounts.

Operational Compliance:

  • Secure necessary permits prior to commencing new projects.
  • Update vendor pricing to ensure accurate cost management.
  • Manage fleet maintenance and ensure compliance with regulations.
  • Maintain knowledge of industry standards and best practices.

Qualifications:

  • Proven leadership, customer service, organizational, and goal-setting skills.
  • Preferred experience in supervisory roles, construction management, or related fields.
  • Strong interpersonal and communication skills.
  • Proficiency in Microsoft Office Suite.
  • Ability to operate a forklift.

Working Conditions:

This role typically involves standard office conditions with occasional physical demands, including lifting and moving equipment. Travel to various company locations may be required.

Benefits:

At Lifeway Mobility, we prioritize our employees' well-being. Our comprehensive benefits package includes medical, dental, vision, 401k, employer-paid life insurance, and more. We support your success from day one with our training academy and ongoing development opportunities. Enjoy paid holidays and generous PTO.

Join us in making a difference

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