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Operations Supervisor
2 months ago
Ensuring that you meet the criteria as a candidate for this position is crucial; please review the details below carefully.
Position Title: Operations Supervisor
Location: United States
Req. ID: Req #35
Become a Part of Our Mission
At Lifeway Mobility, we are committed to providing everyone the opportunity to live comfortably, independently, and securely in their own residences. As a premier nationwide provider of accessibility solutions, we focus on empowering individuals with accessibility requirements to remain in their cherished environments.
We are more than just a business – we are a community driven by our Core Values of Prioritizing People, Accountability, and Achieving Success While Making a Positive Impact. These values influence all our actions, from the services we provide to our interactions with customers and colleagues.
Being part of our organization means engaging with a highly motivated workforce where you will have access to training opportunities, career advancement, and a comprehensive benefits package. Whether you are beginning your career or seeking to elevate your professional journey, Lifeway Mobility offers a nurturing environment where you can excel and contribute positively.
Key Responsibilities:
Leadership:
- Oversees local/regional Field Technicians and Customer Service Representatives.
- Assists team members with daily problem-solving and troubleshooting.
- Encourages a culture of continuous improvement. Monitors all key performance indicators. Utilizes processes and systems to enhance departmental performance.
- Recruits, hires, trains, and develops team members.
- Plans, organizes, and delivers training for new hires and ongoing training for all assigned personnel.
- Addreses team member inquiries and concerns, such as job dissatisfaction, conflicts with colleagues, requests for leave, etc.
- Manages team member performance, including annual evaluations, continuous coaching, and recognition initiatives.
- Assists in establishing operational priorities aligned with regional objectives, monitors and evaluates operational performance against these priorities, communicates progress to team members, and leads planning efforts to enhance departmental performance.
Customer Service and Support:
- Collaborates with Install and Service Coordinator (ISC) to manage work schedules and assignments, including priorities and target dates, triage, and dispatch.
- Works with ISC to input service requests, process payments upfront, and communicate with service technicians. Oversees service call billing as necessary, including parts, labor, and inventory used.
- Coordinates with ISC and sales to ensure timely generation and delivery of estimates to customers.
Order Management and Tracking:
- Utilizes ViaNovo tools and dashboards daily to ensure availability of equipment, parts, and materials for scheduled jobs.
- Identifies and monitors costs associated with projects, including equipment purchases, freight, permits, materials, subcontractor expenses, and any other job-related expenditures.
- Manages vendor relationships, including issuing purchase orders, ordering equipment/parts, verifying receipt of goods in accordance with our purchase orders, and ensuring vendor invoices reflect accurate pricing while addressing discrepancies as they arise.
- Tracks inventory movements daily and maintains an updated inventory, including stock items, items assigned to jobs, non-stock items/parts, and rental assets. Ensures the warehouse is organized and tidy.
Billing and Accounts Receivable:
- Monitors and manages Accounts Receivable. Contacts overdue accounts and keeps management informed.
Operations and Compliance:
- Secures necessary permits prior to commencing all new projects as mandated by regulations.
- Updates pricing from vendors (parts, lifts, miscellaneous) to ensure accurate purchase costs.
- Manages fleet maintenance, records, preventive maintenance, and cleanliness.
- Ensures adherence to applicable laws, regulations, and company policies.
- Oversees building, warehouse, and asset management, including coordinating receiving, staging, organizing products, inventory management, approving supplier invoices as needed, and assigning products to job cost summaries.
- Maintains current knowledge of industry regulations and best practices.
- Performs other duties as required by the business.
- Must possess leadership, customer service, organizational, computer, process/procedure, and goal-setting skills.
- Preferred experience includes supervisory roles, construction management, customer home sales/operations, and/or healthcare product industry experience and/or operations/project management.
- Strong interpersonal skills and the ability to communicate effectively with teams across the organization.
- Excellent leadership and decision-making abilities.
- Outstanding oral and written communication skills, presentation skills, and project management capabilities.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Must be able to operate a forklift.
- Working conditions are typical for an office environment. Must be able to operate a computer for most of the workday with appropriate breaks.
- This position may also require heavy lifting, pushing, and/or pulling of equipment and materials.
- Able to travel to various company locations as necessary.
At Lifeway Mobility, we prioritize the well-being of our employees. Enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer-paid life and long-term disability insurance, along with additional voluntary benefits. We set you up for success from the beginning with our Academy, which offers both virtual and in-person training, ongoing support, and opportunities for advancement, whether in your current role or in a new capacity. Additionally, you will have the chance to relax and recharge with paid holidays and generous PTO.