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Team Supervisor

2 months ago

Fort Atkinson, Iowa, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and develop employees to ensure they have the skills and knowledge needed to succeed in their roles.
  • Delegate tasks and responsibilities to team members and provide ongoing coaching and feedback.
  • Hold team members accountable for their performance and ensure they are meeting expectations.
  • Ensure that our team provides fast and friendly service to our customers, meeting or exceeding our high standards.
  • Staff and schedule employees to control labor costs and ensure adequate coverage during peak periods.
  • Ensure that all cash handling procedures are followed and that inventory levels are properly managed.
  • Work closely with the management team to develop and implement strategies to drive sales growth and improve customer satisfaction.

Requirements:

  • 2+ years of experience in a management or supervisory role, preferably in the food service industry.
  • Proven track record of success in leading and developing high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with employees and customers.
  • Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.