Principal Product Manager

4 weeks ago

Seattle, Washington, United States Zillow Group Full time
About the Team

Zillow Group is reimagining real estate to make home a reality for more and more people. Our Customer Artificial Intelligence (AI) & Experience team owns the development of novel models and experiences that strive to reimagine what it looks like to find and secure a home.

About the Role

We are seeking a Principal Product Manager to lead the development of conversational AI experiences tailored for millions of buyers and renters. You will bring deep technical expertise of Natural Language Processing (NLP) technologies and Natural Language Understanding (NLU), plus demonstrated experience in bringing compelling, scaled conversational experiences to life.

Key Responsibilities
  • Apply advanced NLP technologies, including Large Language Models (LLMs), in designing and building conversational experiences that enable personalized, guided home shopping.
  • Develop and maintain a robust product roadmap for conversational AI initiatives, spanning customer experience, underlying science needs, and scalable infrastructure.
  • Collaborate extensively with internal teams including applied scientists, NLP and NLU experts, machine learning engineers, designers, and researchers to translate requirements into actionable plans and deliverables.
  • Employ design and user research methodologies specific to conversational AI to deliver engaging, high-impact experiences that customers love to use.
  • Implement and uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies.
  • Conduct rigorous AB testing and leverage data-driven insights to iterate and improve conversational AI experiences continually.
  • Stay abreast of advancements in AI to inform and guide the long-term vision and strategy for conversational AI at Zillow Group.
Requirements
  • 8+ years in a D2C/B2C product management role leading and testing products at scale (millions of customers), with at least 3+ years focused on conversational AI or related fields.
  • Strong experience with the latest natural language processing (NLP) technologies, including Large Language Models (LLMs), particularly in a D2C/B2C context.
  • Demonstrated success bringing conversational AI experiences to life, partnering closely with senior scientists, engineering teams, designers and researchers along the way.
  • Strong product sense, with abilities in strategy formation, navigating ambiguity in complex spaces, and deep experience with rigorous AB testing.
  • Effective communicator (written and verbal) capable of conveying complex technical concepts to both business and technical audiences.
  • Exceptional stakeholder management skills, with a history of building and maintaining strong relationships by involving the right people at the right time throughout the development process.
  • Proven track record to thrive in a fast-paced, agile, and collaborative cross-team environment.
What We Offer

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We offer a competitive base salary, equity awards, and a comprehensive benefits package, including comprehensive medical, dental, vision, life, and disability coverages, as well as parental leave, family benefits, retirement contributions, and paid time off.

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