Customer Experience Representative
5 days ago
We are seeking a highly skilled Customer Experience Representative to join our team at Airgas. As a key member of our collections team, you will be responsible for resolving customer issues related to billing, pricing, and other account-related matters.
Key Responsibilities- Identify and escalate potential credit risks to ensure timely resolution
- Communicate effectively with customers to resolve disputes and issues
- Collaborate with internal stakeholders to ensure seamless collection efforts
- Utilize strong problem-solving skills to research and resolve complex customer issues
- Maintain accurate documentation and records of customer interactions
- Proven track record of success in collections or customer service roles
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required; some commercial collection experience preferred
At Airgas, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Experience Representative, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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