Customer Experience Representative

5 days ago


Tulsa, Oklahoma, United States Airgas Full time
Job Summary

We are seeking a highly skilled Customer Experience Representative to join our team at Airgas. As a key member of our collections team, you will be responsible for resolving customer issues related to billing, pricing, and other account-related matters.

Key Responsibilities
  • Identify and escalate potential credit risks to ensure timely resolution
  • Communicate effectively with customers to resolve disputes and issues
  • Collaborate with internal stakeholders to ensure seamless collection efforts
  • Utilize strong problem-solving skills to research and resolve complex customer issues
  • Maintain accurate documentation and records of customer interactions
Requirements
  • Proven track record of success in collections or customer service roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; some commercial collection experience preferred
What We Offer

At Airgas, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Experience Representative, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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