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Customer Experience Ambassador

2 months ago

Tulsa, Oklahoma, United States Indigo Books & Music Full time

About Indigo Books & Music

We are a leading Canadian retailer of books, gifts, and home decor, dedicated to creating a welcoming and inspiring environment for our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our retail team, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our products to tell stories.

Key Responsibilities

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our products to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions, and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Passionate about delivering exceptional customer service
  • Enthusiastic and energetic with a positive attitude
  • Curious and eager to learn
  • Humble and willing to take feedback
  • Giving and committed to creating a positive work environment
  • Driven to achieve results and exceed expectations

Accommodations

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.