Retail Customer Support Associate

2 weeks ago

Oakdale, Minnesota, United States Fleet Farm Full time

Overview: At Fleet Farm, our commitment to exceptional customer service is paramount. We seek individuals who are friendly, self-driven, reliable, and passionate about assisting others.

Role Summary: The Retail Customer Support Associate will ensure a pleasant and efficient check-out experience for customers. This position is responsible for managing customer exchanges, returns, and addressing complaints, while empowering Cashiers to exceed customer expectations.

Key Responsibilities:

  • Facilitate a swift and effective check-out process by operating the cash register and scanner to accurately itemize and total customer purchases.
  • Address customer exchanges, returns, and complaints with professionalism and efficiency.
  • Act as a resource for cashiers by assisting with transactions, resolving discrepancies, and troubleshooting cash register issues.
  • Engage with customers in a welcoming manner, ensuring a positive interaction throughout the transaction.
  • Demonstrate an outgoing and engaging personality, with a genuine love for working with people.
  • Process various monetary transactions, including cash, checks, gift cards, and credit/debit cards.
  • Promote the Extended Protection Policy for qualifying items.
  • Communicate effectively with the Manager on Duty and merchandise teams regarding out-of-stock items at check-out lanes.
  • Maintain knowledge of store offerings to assist customers with inquiries.
  • Efficiently restock items and ensure that assigned areas are always presentable.
  • Deliver an exceptional shopping experience for all customers.
  • Promote Fleet Farm's customer loyalty program, credit card, and other initiatives positively.

Qualifications:

  • High School Diploma or GED is preferred.
  • Willingness to work a flexible schedule, including days, nights, weekends, and holidays.
  • Familiarity with basic cash handling procedures and simple math is essential.

Fleet Farm is an Equal Employment Opportunity Employer, providing equal consideration to all applicants regardless of race, color, sex, gender, ethnicity, religious creed, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by law. Upon request, Fleet Farm will provide reasonable accommodations to individuals with disabilities to facilitate their participation in the application process.

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