Customer Support Associate

2 months ago

Oakdale, Minnesota, United States Fleet Farm Full time

Join Our Team as a Customer Support Associate

At Fleet Farm, our commitment to exceptional customer service is paramount. If you possess a friendly demeanor, are self-driven, reliable, and take pleasure in assisting others, this position is ideal for you.

The Customer Support Associate will ensure a welcoming and efficient check-out process. This role involves managing customer exchanges, returns, and addressing concerns. Additionally, you will empower and motivate Cashiers to exceed customer expectations.

Key Responsibilities:

  • Facilitate a swift and effective check-out experience by operating the cash register and scanner to accurately total purchases and package items.
  • Effectively manage customer exchanges, returns, and complaints.
  • Act as a resource for cashiers by assisting with transactions, resolving discrepancies, and troubleshooting register issues.
  • Engage with customers in a friendly manner, ensuring a pleasant interaction throughout the transaction.
  • Exhibit an outgoing and engaging personality; a passion for working with people is essential.
  • Process and manage monetary transactions, including cash, checks, gift cards, and credit/debit cards.
  • Promote the Extended Protection Policy for qualifying items.
  • Communicate effectively with the Manager on Duty and merchandise teams regarding out-of-stock items at check-out and front areas.
  • Maintain knowledge of store offerings to assist with customer inquiries.
  • Restock items efficiently and ensure your designated area is always tidy.
  • Deliver an exceptional shopping experience for all customers.
  • Positively promote Fleet Farm's customer loyalty program, credit card, and other initiatives.

Qualifications:

  • High School Diploma or GED is preferred.
  • Willingness to work a flexible schedule, including days, nights, weekends, and holidays.
  • Understanding of basic cash handling procedures and simple mathematics.

Fleet Farm is an Equal Employment Opportunity Employer, providing equal consideration to all applicants regardless of race, color, sex, gender, ethnicity, religious creed, national origin, age, disability, sexual orientation, or any other status protected by law. We are committed to providing reasonable accommodations to individuals with disabilities to ensure full participation in the application process.

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