Technical Support Specialist
7 days ago
Job Summary:
Optima Global Solutions, a leading IT services and solutions provider, is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Analyze and resolve technical issues in a timely and professional manner.
- Collaborate with internal teams to identify and implement process improvements.
- Develop and maintain technical documentation and knowledge base articles.
- Stay up-to-date with industry trends and emerging technologies.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-2 years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
About Optima Global Solutions:
Optima Global Solutions is a valuable IT services and solutions provider that customers, employees, and stakeholders feel proud to be associated with. We leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT services practice provides organizations with highly personalized, comprehensive, U.S.-based recruiting services supported by our internal onsite team of subject matter experts.
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