Account Manager

4 days ago


Houston, Texas, United States Oliva Gibbs LLP Full time
Job Opportunity at Oliva Gibbs LLP

We are seeking a highly motivated and capable Client Relationship Specialist to join our team in Houston, TX.

This full-time position reports directly to the Director of Marketing & Sales and will play a pivotal role in driving client engagement and expansion.

Key Responsibilities
  • Client Relationship Management
    • Serve as a point of contact for assigned clients, building and maintaining strong, long-term relationships
    • Understand client needs, goals, and expectations, and ensure that they align with Oliva Gibbs' service offerings
    • Ensure high levels of client satisfaction by addressing concerns with timely responses
    • Facilitate the onboarding process and collaborate with team members to ensure a seamless transition from sales to service delivery
  • Business Development
    • Identify, pursue, and close client expansion opportunities across business areas and service lines
    • Assist in the preparation of proposals, presentations, and pitches for new business opportunities
  • Financial Management
    • Work with the billing manager and firm administrator to oversee the financial aspects of assigned client accounts, including proper invoicing, billing, and collections
    • Monitor account performance, track time entries, and ensure that billable hours and expenses are accurately recorded and reported
    • Work collaboratively with finance and the assigned partner to resolve any billing issues or discrepancies
  • Reporting & Analysis
    • Prepare regular reports for clients on account status
    • Provide clients with insights and recommendations based on legal developments and industry trends
    • Conduct periodic reviews with clients to discuss account performance and potential growth opportunities
Position Requirements
  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field
  • 4+ years of experience as an Account Manager within the legal or professional services industry with a focus on Oil and Gas
  • Sales experience in the legal industry, oilfield services, or professional services is preferred
  • Experience with a CRM
  • Excellent interpersonal communication skills
  • Strong organizational skills, proven ability to multi-task, prioritize, analyze, organize, attend to detail, and follow through
  • Ability to be coached by others
  • Commitment to excellent client service
  • Must be based in Houston and willing to travel up to 30%
Software Application Experience
  • Experience with HubSpot is preferred
  • Proficiency in MS Office suite applications, specifically MS Excel

We offer excellent benefits, including healthcare, additional insurance options, flex holidays, and a 401K match program. Our core values include an unparalleled client experience, a passion for learning, and a culture of collaboration. We are committed to providing a work environment free from discrimination and harassment.


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