Automotive Service Operations Leader

1 week ago


Locust Grove, Georgia, United States Express Oil Change & Tire Engineers Full time

Job Overview

The Automotive Service Operations Leader, reporting directly to the Store Manager, is tasked with upholding the highest standards of service excellence and embodying our core values to enhance the operations within the service department. This role emphasizes fostering a motivated team atmosphere and collaborating closely with the Service Team to elevate their performance through active engagement in the store, effectively mentoring and developing team members, and implementing store processes and protocols.

Key Responsibilities include (but are not limited to):

  • Assisting in the recruitment process by supporting the Store Manager in final hiring decisions.
  • Overseeing technicians and service staff, organizing and scheduling their responsibilities, delegating tasks, and monitoring the completion of assignments.
  • Guiding service department personnel on operational matters related to the ISI systems and service standards.
  • Engaging directly with customers regarding sales, service inquiries, and adjustments.
  • Assessing the performance and productivity of all service department staff.
  • Managing parts inventory and external purchases, ensuring compliance with the parts and Tire Purchase Program, and maintaining in-house parts stock.
  • Upholding store safety protocols, including the proper use and maintenance of safety equipment.
  • Ensuring the effective layout and positioning of equipment within the service area.
  • Supervising the shop environment, equipment, and team members to ensure adherence to company safety standards.
  • Coaching staff on the enforcement of wheel torqueing procedures.
  • Ensuring that thorough inspections are consistently performed.

Qualifications

Ideal Candidates will possess:

  • Exceptional leadership and management capabilities.
  • The ability to thrive in a dynamic work environment.
  • Strong organizational skills and attention to detail, with a knack for mentoring others to enhance efficiency.
  • Excellent verbal and written communication skills.
  • The capacity to build professional relationships with both customers and team members.
  • A minimum of 2 years' experience in a managerial role within the service sector.
  • A proven history of surpassing business goals.
  • The ability to work effectively both independently and collaboratively.
  • Solid understanding of basic OSHA regulations and MSDS compliance.

Additional Information

All personal information will be kept confidential in accordance with EEO guidelines.

Physical Requirements:

  • Prolonged periods of standing, bending, and stooping.
  • Occasionally exerting significant force to move objects.
  • Requires working at a production rate pace involving the constant pushing and/or pulling of materials.

Available Benefits

We recognize that while you work for a paycheck, benefits are crucial for your quality of life. Therefore, we offer a comprehensive selection of benefits — some covered by the company, some by the employee, and some with shared costs — to ensure you receive the protection and peace of mind you deserve. These include:

  • Healthcare: We provide medical, dental, vision, and mental health insurance options tailored to meet your family's needs.
  • Life Insurance: Basic and supplemental options are available for your family's financial security.
  • Paid Time Off: We value work-life balance and offer paid time off for our employees.
  • 401k Match: To assist in your retirement planning, we offer competitive 401(k) options with company matching.
  • Disability Insurance: This insurance provides peace of mind in case of work-related disabilities.
  • Flexible Spending Accounts: These accounts help you save on eligible healthcare and daycare expenses.


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