Store Operations Manager
7 days ago
The Assistant Store Manager plays a pivotal role in ensuring the seamless operation of our stores, working closely with the Store Manager to maintain compliance with company policies and procedures. This individual will provide guidance and training to store staff, assuming full responsibility for store operations in the absence of the Store Manager.
Key Responsibilities- Safety and Customer Welfare: Primary responsibility for ensuring the safety and well-being of employees and customers.
- Customer Experience: Create and maintain an exceptional customer shopping experience, reinforcing current service level standards and providing service training to staff members.
- Point of Sale Operations: Manage all POS terminal transactions in accordance with policy and procedure, including sales, discounts, refunds, loyalty, and opening/closing procedures.
- Inventory Control: Adhere to policies and procedures regarding shipping and receiving, price management, singles, damaged merchandise, and conducting physical inventory.
- Sales Floor Merchandising: Maintain adherence to company standards for merchandise placement, sales floor maintenance, and promotional event directions, materials, and signage.
- Payroll Control: Manage payroll control responsibilities, including scheduling, payroll budget compliance, time and attendance, and training and development of direct reports.
- Loss Prevention: Protect and control all company assets, adhering to policies and procedures.
Develop strong working relationships with customers, sales associates, store management, district/regional managers, store operations, and training personnel.
Requirements- Approved Background Check: Must have an approved background check.
- Effective Communication: Possess effective verbal and written communication skills.
- Managerial and Organizational Skills: Demonstrate strong managerial and organizational skills.
- Interpersonal Skills: Possess strong interpersonal skills for customer and employee interactions.
- Visual Merchandising Skills: Have a strong understanding of visual merchandising and store presentation.
- Knowledge of Corporate Policies: Possess a working knowledge of corporate and store operations policies and procedures.
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