Universal Service Representative

6 days ago


Manchester Center, Vermont, United States Heritage Family Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Universal Service Representative to join our team at Heritage Family Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, handling a variety of financial transactions, and promoting our products and services.

Key Responsibilities
  • Provide prompt, accurate, and efficient service to members, responding to their inquiries and resolving issues in a professional and courteous manner.
  • Process financial transactions, including deposits, withdrawals, and loan applications, while maintaining accuracy and attention to detail.
  • Develop and maintain strong relationships with members, understanding their financial needs and providing personalized solutions.
  • Work collaboratively with other branch staff to achieve team goals and objectives.
  • Stay up-to-date on credit union products and services, promoting them to members and identifying opportunities for growth and development.
Requirements
  • High school diploma or equivalent required; 1-2 years of banking experience preferred.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic computer knowledge and proficiency in Microsoft Office products.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

Heritage Family Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. We are committed to providing a positive and supportive work environment, where our employees can thrive and reach their full potential.



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