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Member Service Representative

2 months ago

Manchester Center, Vermont, United States Heritage Family Credit Union Full time
{"title": "Member Service Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Heritage Family Credit Union. As a key member of our Manchester Branch, you will provide exceptional service to our members, ensuring their financial needs are met with professionalism and courtesy.

Key Responsibilities
  • Provide prompt, accurate, and efficient member service, greeting and welcoming members in a friendly and professional manner.
  • Maintain robust knowledge of services offered by the credit union, educating members and actively making recommendations to enhance their financial wellbeing.
  • Complete routine cash and check transactions, including cashing and depositing checks, transferring money between member accounts, and completing deposits and withdrawals of cash.
  • Maintain up-to-date knowledge on applicable policies and procedures, rules and regulations, and compliance standards.
  • Remain vigilant to possible fraud and safety concerns for the credit union, members, and employees.
Requirements
  • High school diploma or equivalent.
  • Ability to work cohesively in a fast-paced team environment.
  • Excellent verbal communication skills.
  • Ability to utilize various computer systems.
  • Attention to detail when handling cash, documents, and information.
Working Conditions

This position requires standing for long periods of time and working primarily at a workstation or desk in an open office environment. Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion. Stretching breaks are recommended to avoid injury. Some light lifting. Occasional lifting/carrying of bags of coin up to 50 lbs.

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