Guest Services Representative

7 days ago


Manchester, Vermont, United States The Equinox Resort Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Host at The Equinox Resort. As a Host, you will play a critical role in setting the tone for our guests' visit, providing exceptional hospitality, and ensuring a seamless experience.

Key Responsibilities

  • Greet guests as they arrive or move about the restaurant area, providing a warm and welcoming atmosphere.
  • Monitor the open dining sections of the restaurant for empty and cleaned tables, ensuring efficient table management.
  • Estimate wait times for guests and monitor the guest waiting list, providing accurate and timely information.
  • Ensure that the needs of the guests are met while they are waiting, offering refreshments or other amenities as needed.
  • Answer the telephone, book reservations, and move tables together to accommodate large parties, demonstrating excellent communication and organizational skills.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong attention to detail, ensuring accuracy and efficiency in all aspects of the job.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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