Patient Access Coordinator

7 days ago


Chicago, Illinois, United States The University of Chicago Medicine Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our Cancer Service Line team at The University of Chicago Medicine. As a key member of our team, you will play a critical role in ensuring that patients receive timely and compassionate care.

Key Responsibilities
  • Coordinate new patient appointments with multiple providers and ancillary departments, ensuring seamless transitions and efficient care delivery.
  • Anticipate and address patient concerns, directing questions and issues to appropriate clinicians, staff, and providers.
  • Verify patient authorization and ensure timely receipt of necessary medical records, pathology slides, and specimens.
  • Collaborate with pre-visit teams to obtain prior insurance authorizations and communicate with patients and caregivers as needed.
  • Identify and address socioeconomic issues, connecting patients with relevant services, including financial, social work, and transportation support.
  • Build relationships with internal and external stakeholders, including physicians, nursing staff, and community partners.
  • Provide information on clinical trials and disease diagnosis, maintaining statistics and generating reports to inform service improvements.
Requirements
  • High school diploma or equivalent from an accredited institution.
  • Minimum 5 years' experience in a high-volume healthcare environment.
  • Excellent organizational, written, and verbal communication skills.
  • Ability to exercise diplomacy, tact, and customer service skills in a fast-paced environment.
  • Cultural sensitivity and ability to work with diverse populations.
  • Ability to multitask, prioritize, and maintain accuracy in a dynamic setting.
Preferred Qualifications
  • Bachelor's degree in a related field.
  • Proficiency in Microsoft Office software and scheduling templates.
  • Knowledge of hospital billing practices, HIPAA regulations, and insurance verification.
Why Join Us

The University of Chicago Medicine is a world-renowned institution dedicated to advancing medical innovation and serving the health needs of our community. As a member of our team, you will have the opportunity to work with a talented group of professionals, contribute to groundbreaking research, and make a meaningful difference in the lives of our patients.

We are an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional patient care.



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