IT Apple/Mac Support Specialist

1 week ago

Philadelphia, Pennsylvania, United States firstPRO, Inc Full time
Job Title: IT Apple/Mac Technician

firstPRO, Inc is seeking a skilled IT Apple/Mac Support Technician to join our team. The ideal candidate will have experience supporting Apple/Mac computers, mobile devices, and applications within a professional environment.

Job Summary

We are looking for a highly motivated and detail-oriented individual to provide top-notch technical support and assistance to our client, a large organization based out of Pennsylvania. The successful candidate will have a strong background in troubleshooting Mac OS and resolving issues on computers and mobile devices.

Key Responsibilities
  • Collect and evaluate information related to technical issues and challenges.
  • Provide timely technical support and assistance via phone, email, or in person, ensuring excellent customer service throughout.
  • Document all support requests using electronic ticketing systems and manage them through to resolution.
  • Troubleshoot and resolve desktop computing issues caused by system failures, misconfigurations, user errors, or inexperience through phone, in-person, or remote desktop support.
  • Efficiently reset passwords, unlock accounts, clear print queues, and log all service requests into the helpdesk system while adhering to institutional acceptable use policies.
  • Install, configure, maintain, and diagnose hardware, software, and network components to support academic and administrative computing needs, following directives.
  • Ensure the integrity and consistency of support processes, procedures, and documentation across college-wide technical support initiatives.
  • Effectively communicate with faculty, staff, and administrators at various levels, both technical and non-technical, to ensure their technical needs are met.
  • Collaborate with management, faculty, and staff to facilitate the repair or replacement of faulty equipment, managing warranty-related reimbursements as necessary.
  • Independently prioritize tasks in emergencies and escalate issues to appropriate resources when needed.
  • Assist in maintaining and deploying hardware and software inventories across the college, as directed.
Requirements
  • A high school diploma or equivalent (GED) is required.
  • At least three years of hands-on experience supporting Apple/Mac computers, mobile devices, and applications within a professional environment, using IOS, MS Windows, and MS Office Suite (both Windows and Apple/Mac versions).
  • Strong customer service skills and professionalism are essential.
  • Experience troubleshooting Mac OS and resolving issues on computers and mobile devices (Apple Genius experience is a bonus).
  • Familiarity with cloud-based SaaS products and security tools (preferably JAMF, SysAid/Remedy, Idaptive, Adobe Creative Cloud, G-Suite, AWS).

  • Apple/Mac Support Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States firstPRO, Inc Full time

    We are seeking a skilled and customer-focused IT Support Specialist to join our team for a contract position at firstPRO, Inc.This position is responsible for providing top-tier support through various channels, including remote desktop control and on-site visits. You will manage and resolve service requests, escalating more complex issues as necessary,...

  • Apple Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States firstPRO, Inc Full time

    Job Title: MAC SpecialistfirstPRO, Inc is seeking a skilled IT professional to join our team as a MAC Specialist. This is a 4-month contract position that requires on-site work in Philadelphia, PA.Job Summary:We are looking for an experienced MAC Specialist to provide technical support and services for Apple devices. The ideal candidate will have a strong...

  • MAC Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Beacon Hill Full time

    Job Title: MAC Support AnalystWe are seeking a highly skilled MAC Support Analyst to join our team in Philadelphia, PA. As a MAC Support Analyst, you will be responsible for providing technical support and troubleshooting for our clients' MAC devices.Key Responsibilities:Login to personal computers from homeTroubleshoot issues over the phoneManage...

  • MAC Support Specialist

    6 days ago

    Philadelphia, Pennsylvania, United States Beacon Hill Full time

    MAC Support Analyst Job DescriptionWe are seeking a highly skilled MAC Support Analyst to join our team at Beacon Hill. As a MAC Support Analyst, you will be responsible for providing technical support and maintenance for our clients' MAC devices.Key Responsibilities:Login to personal computers from home and troubleshoot issues over the phoneManage...

  • MAC Support Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States Beacon Hill Full time

    We are seeking a highly skilled MAC Support Analyst to join our team in Philadelphia, PA.Key Responsibilities:Login to personal computers from home and troubleshoot issues over the phoneManage Desktop/laptop imaging for Classrooms/new hires using JAMFMaintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both...

  • MAC Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Beacon Hill Full time

    MAC Support Analyst Job DescriptionWe are seeking a highly skilled MAC Support Analyst to join our team in Philadelphia, PA. This is an on-site position requiring 5 days of work per week. The successful candidate will be responsible for:Key Responsibilities:Login to personal computers from homeTroubleshoot issues over the phoneManage Desktop/laptop imaging...

  • MAC Support Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States Beacon Hill Full time

    MAC Support Analyst Job DescriptionWe are seeking a highly skilled MAC Support Analyst to join our team in Philadelphia, PA. This is an on-site position requiring 5 days of work per week. The successful candidate will be responsible for:Key Responsibilities:Login to personal computers from homeTroubleshoot issues over the phoneManage Desktop/laptop imaging...

  • MAC Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Beacon Hill Full time

    MAC Support Analyst Job DescriptionWe are seeking a highly skilled MAC Support Analyst to join our team in Philadelphia, PA. This is an on-site position that requires 5 days of work per week. The successful candidate will be responsible for:Key Responsibilities:Login to personal computers from homeTroubleshoot issues over the phoneManage Desktop/laptop...

  • MAC Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Beacon Hill Full time

    MAC Support Analyst Job DescriptionWe are seeking a highly skilled MAC Support Analyst to join our team in Philadelphia, PA. This is an on-site position that requires 5 days of work per week. The successful candidate will be responsible for providing technical support to employees, troubleshooting issues, and maintaining hardware and software systems.Key...

  • IT Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Springboard Media Full time

    ### Job Title: IT Support Specialist ### Job Summary: Springboard Media is seeking a skilled IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients via chat, email, and telephone. ### Key Responsibilities: * Provide professional and courteous...

  • IT Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Springboard Media Full time

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at Springboard Media. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:The IT Support Specialist will be responsible for monitoring help desk...

  • IT Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Oxford Solutions Full time

    IT Support Specialist - MSP - **Job Summary** We are seeking an experienced IT Support Specialist to join our team at Oxford Solutions. As an IT Support Specialist, you will be responsible for providing technical support to architectural firms, troubleshooting computer, network, and CAD issues. **Key Responsibilities** * Provide technical support to...

  • Technical Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Temple University Full time

    Job DescriptionTechnical Support Specialist 1 LabsJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Temple University. As a Technical Support Specialist, you will provide first and second-level technical support to our students, faculty, and staff. You will work closely with other full-time employees to oversee lab...

  • IT Support Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States Oxford Solutions Full time

    IT Support Specialist Job Description **Job Summary** Oxford Solutions is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to architectural firms, troubleshooting computer, network, and CAD issues. **Key Responsibilities** * Provide technical support to...

  • Technical Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States London Approach Full time

    Job SummaryThe London Approach is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide exceptional support to our end-users, resolving technical issues and answering inquiries related to a diverse range of IT Help Desk related issues.Key ResponsibilitiesTechnical Issue Resolution: Handle and...

  • IT Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Lundy Law Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Lundy Law. As a key member of our technology infrastructure, you will be responsible for providing technical support to our staff, troubleshooting issues, managing hardware and software, and ensuring data security and compliance with legal industry...

  • IT Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Gesu School Full time

    Job SummaryGesu School is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our technical support unit, you will provide end-user support and technical assistance to our faculty, staff, and students.Key ResponsibilitiesProvide technical support and troubleshooting for hardware and software issuesInstall and...

  • Computer Support Specialist

    11 hours ago

    Philadelphia, Pennsylvania, United States Curtis Institute of Music Full time

    Job Title: Computer Support SpecialistCurtis Institute of Music is seeking a highly skilled and dedicated Computer Support Specialist to join our Information Technology team. As a key member of our team, you will play a critical role in ensuring the reliability and performance of our technology infrastructure, providing exceptional technical support to our...

  • IT Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Gesu School Full time

    Job SummaryGesu School is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our technical support unit, you will provide end-user support and technical assistance to our faculty, staff, and students.Key ResponsibilitiesProvide technical support and troubleshooting for hardware and software issuesInstall and...

  • Technical Support Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States Temple University Full time

    Job SummaryThe Assistant Technical Support Specialist at Temple University is a dual role position that will split time between OWLtech retail sales and service center. This role provides high-quality technical support to a wide range of university constituents by phone or in person, at the Information Technology Services OWLtech Store.Key...