MAC Support Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States Beacon Hill Full time
MAC Support Analyst Job Description

We are seeking a highly skilled MAC Support Analyst to join our team in Philadelphia, PA. This is an on-site position requiring 5 days of work per week. The successful candidate will be responsible for:

Key Responsibilities:
  • Login to personal computers from home
  • Troubleshoot issues over the phone
  • Manage Desktop/laptop imaging for Classrooms/new hires using JAMF
  • Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support
  • Documentation, including revising and updating standard operating procedures
  • Process Help desk/IT tickets, appropriately prioritizing and escalating issues
  • Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users
Requirements:
  • JAMF experience
  • Experience imaging machines
  • Must have 3+ years field experience with basic & warranty Apple Certs, along with iOS, iMac/IPAD/Mobile device experience
  • Experience working with and supporting Mac OS and solving computer-related problems
  • Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support
  • Process Helpdesk/IT tickets, appropriately prioritizing and escalating issues
  • Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users
  • Demonstrated success in a customer support role and passion for helping others resolve any technical issues

To be successful in this role, you should have a strong understanding of MAC operating systems and a passion for providing excellent customer support.



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