Audio Visual Technical Lead
4 days ago
Job Summary
The Audio Visual Technical Lead is responsible for the setup, operation, and breakdown of intermediate to large-scale audiovisual systems in a hospitality environment. This role ensures complete customer satisfaction and reports to an Operations Manager, Operations Director, or Director of Event Technology.
Key Responsibilities
- Equipment Operation: Accurately and timely set up, operate, and break down intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly.
- Comply with all Company security and safety measures.
- Ensure equipment is secure from theft and/or damage when in use.
Customer Service
- Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy.
- Maintain a positive relationship with all clients through effective communication.
- Meet with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitor events and check in on customers throughout the day.
Technical Ability
- Understand the technical aspects of the job and demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipate equipment challenges and changes in a timely and professional manner.
Systems Knowledge
- Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
- Use the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interact with other staff and outside vendors for equipment.
- Increase revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
Job Qualifications
- High school diploma required.
- Associate's degree is preferred.
- Encore Technical Level 3 Certification is required.
- Encore Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic).
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
- A valid driver's license is required for team members in positions that may operate Company vehicles.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instills Trust
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