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Vice President of Hospitality Operations

2 months ago

Tampa, Florida, United States Seminole Gaming Full time

Position Overview:

Reporting to the Assistant General Manager, the Vice President of Hospitality Operations is responsible for overseeing all aspects of hotel management, including Front Office, Spa, Housekeeping, Casino Public Areas, and Wardrobe Departments. This role involves recommending, developing, and implementing strategies to enhance operational efficiency and maximize profitability while ensuring high-quality service delivery.

Key Responsibilities:

  • Maintain compliance with all relevant regulations and internal policies.
  • Contribute to the development of short and long-term strategic plans for resort operations that align with organizational goals.
  • Formulate and propose operational plans, including business and capital budgets, aimed at achieving the resort's objectives.
  • Design and recommend an organizational structure that promotes operational effectiveness and efficiency.
  • Oversee the execution of the resort operations business plan, regularly reviewing progress towards established operational goals.
  • Assist in crafting a comprehensive marketing and advertising strategy.
  • Evaluate current and prospective business opportunities, analyzing competition and their potential impact on financial performance.
  • Facilitate effective departmental coordination and delegation of responsibilities while ensuring accountability.
  • Develop management talent to meet both immediate and future operational needs.
  • Identify and nurture potential successors for key operational roles, ensuring adequate training and readiness among Tribal employees.
  • Investigate and implement innovative methods to reduce operational costs.
  • Foster strong relationships with internal and external stakeholders, including customers and government officials.
  • Ensure that customer service and communication standards are met through training and feedback mechanisms.
  • Recommend and oversee the management of resources to optimize profitability and achieve long-term financial objectives.
  • Ensure adherence to all regulatory requirements and industry standards.
  • Regularly assess operational performance and report findings to senior management.
  • Establish and enforce operational policies that align with the organization's broader objectives.
  • Guarantee that all activities comply with applicable regulations.

Qualifications:

A Bachelor's degree in Business or Hospitality Management is required; a Master's degree is preferred. A minimum of 15 years of management experience, including at least 10 years in the casino or hospitality sector, is essential.

Additional Skills:

  • Proficient in analyzing and interpreting various reports, including financial and legal documents.
  • Strong presentation skills for communicating with diverse audiences, including management and community groups.

Work Environment:

  • This role requires frequent standing, walking, and the ability to lift and move items up to 50 pounds. Specific vision abilities, including close and distance vision, are necessary.
  • The work environment is dynamic, often fast-paced, and may include exposure to noise and other casino-related factors.
  • Effective communication in English is essential for interacting with guests and fulfilling job responsibilities.

Note:

The organization prioritizes hiring Native Americans and provides preference to members of the Seminole Tribe in all employment practices.

As part of the hiring process, final candidates will undergo a background check, which may include credit, criminal, and drug screening.

Disclaimer: This job description is intended to provide a general overview of the position. Management reserves the right to modify job responsibilities as necessary.