Luxury Guest Experience Specialist

4 weeks ago


Irving, Texas, United States Marriott International Inc Full time

Role Overview

The Luxury Guest Experience Specialist is a vital member of our team, responsible for delivering unparalleled service and creating lasting memories for our guests. This role requires a unique blend of skills, including exceptional communication, problem-solving, and adaptability.

Main Responsibilities

  1. Provide proactive and personalized service to guests, anticipating their needs and exceeding their expectations.
  2. Collaborate with colleagues to ensure seamless execution of guest requests and preferences.
  3. Stay up-to-date with hotel operations, services, and amenities to offer expert recommendations and guidance.
  4. Participate in ongoing training and development to enhance knowledge and skills, ensuring the highest level of guest satisfaction.

Requirements

  • High school diploma or equivalent required.
  • No prior work experience necessary, but a passion for delivering exceptional service is essential.
  • Ability to work in a fast-paced environment, remaining calm and composed under pressure.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with guests and colleagues.

About Us

Marriott International Inc. is a global hospitality leader, renowned for its commitment to excellence and dedication to creating unforgettable experiences for our guests. As a Luxury Guest Experience Specialist, you will be part of a dynamic team that values innovation, creativity, and teamwork.



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