Guest Services Representative

4 days ago


Irving, Texas, United States Hyatt House Las Colinas Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our team at Hyatt House Las Colinas. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Maintain a clean and organized work area, adhering to hotel standards.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Basic computer skills and knowledge of hotel software.
What We Offer

As a Guest Services Agent at Hyatt House Las Colinas, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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