Guest Services Representative

4 weeks ago


Irving, Texas, United States Hyatt House Las Colinas Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our team at Hyatt House Las Colinas. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with their needs.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is a plus.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move objects as needed.
What We Offer

We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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