Customer Support Specialist

5 days ago


San Francisco, California, United States Hire Talent Full time
{"title": "Customer Support Specialist", "content": "About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Bbot. As a key member of our customer support team, you will be responsible for providing exceptional support to our merchants, ensuring they have a seamless experience with our platform.

Key Responsibilities:

  • Investigate and resolve complex technical issues to diagnose and remediate failure points
  • Address merchant issues with empathy and urgency, ensuring every touch point is a learning opportunity
  • Develop a deep expertise in Bbot's product suite, processes, systems, tools, and how to diagnose and resolve issues

Requirements:

  • Strong communication, troubleshooting, and organizational skills
  • Constant desire to build knowledge of our ever-growing product suite
  • Experience in de-escalation tactics, call management, and delighting in turning upset customers into vocal brand promoters

What You'll Love About Working at Bbot:

  • We are leaders - Leadership is not limited to our management team. It's something everyone at Bbot embraces and embodies.

Why You'll Thrive at Bbot:

  • You love helping people
  • You want to do right by our merchants to provide a scalable, world-class merchant experience
  • You enjoy working methodically through a problem step-by-step to narrow down possible solutions

What We're Looking For:

  • Bachelor's degree or equivalent amount of work experience
  • 1+ years of work experience in a related role in technology, hospitality, or customer support

Bonus Points:

  • Familiarity with Toast, Square, Upserve, Micros, Aloha, Client, or Revel POS
  • Familiarity with G-Suite, Slack, Atlassian, Salesforce

Join Our Team:

We are a collaborative team that prides itself on world-class customer service for an innovative and industry-leading technology platform. If you're excited about this opportunity, please apply today"}



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