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Customer Support Specialist

2 months ago

San Francisco, California, United States TEC accutite Full time
Customer Support Representative

We are seeking a highly skilled and customer-focused representative to join our team at TEC Accutite. As a Live Chat Representative, you will be responsible for providing exceptional support to our customers through real-time live chat interactions.

Key Responsibilities:
  • Engage with customers in real-time through live chat to provide support and assistance
  • Resolve customer queries, complaints, and issues in a timely and professional manner
  • Identify and escalate complex issues to the appropriate team or department
  • Maintain accurate records of customer interactions and transactions
  • Provide feedback and suggestions for improving the customer experience
Requirements:
  • High school diploma or equivalent
  • Previous experience in customer service or a similar role
  • Excellent communication skills, both written and verbal
  • Ability to multitask and work under pressure
  • Proficiency in typing and using live chat software
What We Offer:

At TEC Accutite, we value our employees and offer a dynamic and supportive work environment. As a Live Chat Representative, you will have the opportunity to work with a talented team and contribute to the success of our company.