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Customer Support Specialist

2 months ago

San Francisco, California, United States Lattice Full time
About the Role

This is an exciting opportunity to join Lattice as a Customer Support Associate, where you will play a key role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers through various channels, including chat, email, and video calls.
  • Relationship Building: Partner with Customer Success Managers to build strong relationships with clients and drive customer retention.
  • Team Collaboration: Collaborate with cross-functional teams to enhance customer experience and drive business outcomes.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance team efficiency and productivity.
  • Knowledge Sharing: Share knowledge and best practices with team members to drive continuous improvement and excellence.
Requirements
  • Experience: 12 years of customer support experience, with a proven track record of delivering exceptional customer experiences.
  • Skills: Excellent communication and collaboration skills, with the ability to multitask and prioritize effectively.
  • Adaptability: Strong learning ability for new technologies and a willingness to adapt to changing business needs.
  • Team Player: A strong work ethic and a team player mentality, with a focus on delivering results-oriented outcomes.
What We Offer
  • Competitive Salary: $29.00 hourly, with opportunities for growth and advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, vision insurance, life and disability insurance, paid leave, and a 401(k) retirement plan.