Nutrition Call Center Coordinator

3 days ago

Boston, Massachusetts, United States Massachusetts General Hospital Full time

Job Summary

The Nutrition Call Center Coordinator will work under the direction of the Manager of Patient Menu and Data Systems. This role is responsible for answering the 4FOOD phone line in a courteous and efficient manner, documenting all requests into the 4FOOD computer program, and dispatching 4FOOD requests to the 4FOOD Service Delivery staff.

Key Responsibilities

  • Answer the 4FOOD telephone line in a courteous manner.
  • Document all 4FOOD requests into the computer following established guidelines.
  • Prioritize the 4FOOD requests.
  • Dispatch the requests to the 4FOOD service delivery staff in order of priority.
  • Continuously monitor and access the progress of the deliveries of the orders.
  • Request additional help as needed to deliver the 4FOOD requests if the volume of requests exceeds the current staffing level.
  • Help to prepare & deliver 4FOOD requests if needed.
  • Ensure food customer service by directing the completion of delivery of all requests and following-up whenever necessary.
  • Document the completion of the orders in 4FOOD computer program.
  • Initiate communication with Supervisors regarding patient special requests, allergies, and other issues related to patient safety / satisfaction.
  • Cover the service delivery staff during their breaks.
  • Accurately document patient related information in the CBORD Cardfile.
  • Receive verbal diet orders from the Nutrition Service Coordinator and assign the correct diet codes that generates an individualized patient menu.
  • Check selections in Room Service Choice screens for adherence to the nutritional care plan, calculate patient selections for compliance to the diet prescriptions following specific patient patterns and individual preferences.
  • Organize, document, and report information related to Flag patients, Eating Disorder protocol, W13 tickets, Dialysis, Post Procedure Meals, Allergies, and other special patient protocols.
  • Train new employees and dietetic interns on the daily functions of the Call Center.
  • Provide feedback on the competency of new employees.
  • Provide quality customer service, on-going communications, feedback and follow-through with customers / peers.
  • Maintain strong & effective working relationship w/ co-workers & supervisors.
  • Help orientate & train the new employees.
  • Adhere to the department, Joint Commission, local, state, & federal food handling policies and procedures.
  • Be flexible to the needs of the operation. Complete unscheduled tasks as assigned by supervisor.
  • Direct all calls for the Nutrition and Food Service department that come via the 4FOOD System.
  • Maintain cleanliness of office space.
  • Use phone / computers for work-related duties only.

Requirements

  • High School Preferred
  • Must be able to read, write & speak English
  • Food service experience preferred

Work Environment

The Nutrition Call Center Coordinator will work in a fast-paced environment, interacting with patients, staff, and supervisors. The role requires strong communication and interpersonal skills, attention to detail, and the ability to work under pressure.

Massachusetts General Hospital

Massachusetts General Hospital is an Equal Opportunity Employer.

  • Nutrition Call Center Coordinator

    3 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Nutrition Call Center Coordinator Job SummaryWe are seeking a highly organized and detail-oriented Nutrition Call Center Coordinator to join our team at Massachusetts General Hospital. As a key member of our Nutrition Services department, you will be responsible for providing exceptional customer service to patients, families, and healthcare staff while...

  • Nutrition Call Center Coordinator

    2 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Nutrition Call Center Coordinator to join our team at Massachusetts General Hospital. As a key member of our Nutrition Service department, you will be responsible for providing exceptional customer service, managing patient requests, and ensuring the timely delivery of patient trays.Key...

  • Nutrition Call Center Coordinator

    2 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Nutrition Call Center Coordinator to join our team at Massachusetts General Hospital. In this role, you will be responsible for answering the 4FOOD phone line in a courteous and efficient manner, documenting all requests into the 4FOOD computer program, and dispatching requests to the 4FOOD...

  • Nutrition Call Center Coordinator

    1 month ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Nutrition Call Center Coordinator to join our team at Massachusetts General Hospital. As a key member of our Patient Menu and Data Systems team, you will be responsible for providing exceptional customer service, managing patient requests, and ensuring the timely delivery of food and nutrition...

  • Nutrition Services Coordinator

    1 month ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    WIC Program NutritionistAt NeighborHealth, formerly East Boston Neighborhood Health Center, we are seeking a highly skilled WIC Program Nutritionist to join our team. As a key member of our WIC program, you will play a vital role in providing comprehensive nutrition services to our clients.Key Responsibilities:Conduct thorough dietary evaluations of WIC...

  • Nutrition Specialist

    1 week ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Job Title: WIC Program NutritionistJoin our team at East Boston Neighborhood Health Center as a WIC Program Nutritionist, where you will play a vital role in providing comprehensive nutrition services to WIC participants, including infants, children, and prenatal and postpartum women.Key Responsibilities:Conduct thorough dietary evaluations for all...

  • Senior Lead Nutrition Support Dietitian

    10 hours ago

    Boston, Massachusetts, United States Boston Medical Center Full time

    Job SummaryThe Boston Medical Center seeks a highly skilled Senior Lead Nutrition Support Dietitian to join our team. As a key member of our Clinical Nutrition department, you will play a vital role in the management of complex dietary regimens, prevention and management of metabolic crises, education, coordination of care, clinical audit and research.This...

  • Nutrition Service Coordinator

    2 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Nutrition Service Coordinator Job DescriptionWe are seeking a highly skilled Nutrition Service Coordinator to join our team at Massachusetts General Hospital. As a key member of our nutrition services team, you will play a vital role in ensuring the delivery of high-quality patient care.Key Responsibilities:Communicate diet orders to department staff and...

  • Nutrition Service Coordinator

    4 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Nutrition Service Coordinator Job DescriptionWe are seeking a highly skilled Nutrition Service Coordinator to join our team at Massachusetts General Hospital. As a key member of our nutrition services department, you will play a vital role in ensuring the health and well-being of our patients.Key Responsibilities:Communicate diet orders to department staff...

  • Nutrition Service Coordinator

    4 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Nutrition Service Coordinator Job DescriptionWe are seeking a skilled Nutrition Service Coordinator to join our team at Massachusetts General Hospital. As a key member of our nutrition services team, you will play a vital role in ensuring the dietary needs of our patients are met.Key Responsibilities:Communicate diet orders to department staff and implement...

  • Nutrition Specialist

    4 weeks ago

    Boston, Massachusetts, United States NeighborHealth Corporation Full time

    Exciting Opportunity at NeighborHealth CorporationWe are seeking a highly skilled Nutritionist to join our team at NeighborHealth Corporation, a leading community health center in the greater Boston area. As a Nutritionist, you will play a vital role in providing comprehensive nutrition services to WIC participants, including infants, children, and prenatal...

  • Nutrition Specialist

    4 weeks ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Job Title: NutritionistJoin our team at NeighborHealth, a leading community health center in the greater Boston area, as a Nutritionist in our WIC Program.About the Role:We are seeking a highly motivated and experienced Nutritionist to provide comprehensive nutrition services to applicants and participants in our WIC Program. As a Nutritionist, you will...

  • Nutrition Technician

    3 weeks ago

    Boston, Massachusetts, United States Children's Hospital Boston Full time

    Nutrition Technician - Feed Preparation Center Job DescriptionJoin Boston Children's Hospital as a Nutrition Technician - Feed Preparation Center and play a vital role in providing optimal nutritional care to patients. As a member of our Patient Services-Clinical Nutrition team, you will assist the Clinical Dietitian in preparing specialized breastmilk...

  • Call Center Nurse Specialist

    2 weeks ago

    Boston, Massachusetts, United States Fenway Health Full time

    Job Title: Call Center Triage NurseFenway Health is seeking a skilled Call Center Triage Nurse to join our team. As a Call Center Triage Nurse, you will be responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and...

  • Nutrition Specialist

    3 weeks ago

    Boston, Massachusetts, United States Boston University Full time

    Nutritionist Position at Sargent Choice Nutrition CenterBoston University Sargent College of Health and Rehabilitation Sciences is seeking a highly skilled Nutritionist to join its Sargent Choice Nutrition Center (SCNC) team. The successful candidate will work collaboratively with a team of registered dietitian nutritionists (RDNs) to provide high-quality,...

  • Call Center Nurse Specialist

    3 weeks ago

    Boston, Massachusetts, United States Fenway Health Full time

    Job Title: Call Center Triage Nurse (LPN)Fenway Health is seeking a skilled Call Center Triage Nurse (LPN) to join our team. As a member of our care team, you will be responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care...

  • Call Center Recruiter

    3 days ago

    Boston, Massachusetts, United States Grand Circle LLC Full time

    Job OpportunityGrand Circle Corporation is seeking a motivated and determined Call Center Recruiter to join our team. As a key member of our recruitment team, you will be responsible for screening resumes, establishing candidate pipelines, and contacting prospective candidates for our dynamic Sales call center environment.Key Responsibilities:Manage the full...

  • Clinical Nutrition Therapist

    2 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Job Title: Clinical DietitianMassachusetts General Hospital(MGH) is seeking a skilled Clinical Dietitian to join our team.Job Summary:We are looking for a highly motivated and experienced Clinical Dietitian to provide comprehensive medical nutrition therapy to our patients. The ideal candidate will have a strong background in nutrition and dietetics,...

  • Nutrition Specialist

    2 weeks ago

    Boston, Massachusetts, United States Boston University Full time

    About the RoleWe are seeking a highly skilled Nutrition Specialist to join our team at Boston University's Sargent College of Health and Rehabilitation Sciences. As a key member of our Sargent Choice Nutrition Center, you will play a vital role in providing high-quality, evidence-based nutrition services to our faculty, staff, and students, as well as to the...

  • Nutrition Specialist

    2 weeks ago

    Boston, Massachusetts, United States Bear Mountain Health Care Full time

    Job Title: Registered DietitianWe are seeking a highly skilled Registered Dietitian to join our team at Parkway Health and Rehabilitation Center, a skilled nursing facility in West Roxbury, MA.Job Summary:The Registered Dietitian will be responsible for planning, organizing, and developing nutritional programs based on the needs of residents in accordance...