Call Center Nurse Specialist
2 weeks ago
Fenway Health is seeking a skilled Call Center Triage Nurse (LPN) to join our team. As a member of our care team, you will be responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and coordination that warrant timely triage by a nurse.
Key Responsibilities:- Provide telephone triage for incoming calls and strive to resolve callers' concerns at point of contact
- Assist patients with emergent or urgent symptoms and coordinate with medical team as needed
- Facilitate refills and ensure same day response to patient inquiries with an acute need
- Utilize all available resources and guidelines to effectively assess, prioritize, advise, schedule, or refer calls
- Document thoroughly in EMR all calls and actions taken same day
- Licensed Practical Nurse (LPN) in the Commonwealth of Massachusetts
- Current CPR and BLS Certification
- Minimum of 2 years of experience in med/surg inpatient setting or ambulatory care
- Familiarity with the LGBTQ community and people living with HIV/AIDS
- Demonstrated competency to effectively triage and coordinate care in high volume ambulatory care setting
- Previous experience in a call center setting
- Experience in triage for pediatric, adult, and OBGYN
- Experience with electronic medical records
Fenway Health offers a competitive salary and excellent benefits package, including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
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Call Center Nurse Specialist
1 week ago
Boston, Massachusetts, United States Fenway Health Full timeJob Title: Call Center Triage NurseFenway Health is seeking a skilled Call Center Triage Nurse to join our team. As a Call Center Triage Nurse, you will be responsible for handling high-volume calls from patients, medical facilities, and healthcare agencies to assist with acute concerns, medication questions, post-visit questions, and other care concerns and...
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Call Center Supervisor
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Boston, Massachusetts, United States Mass General Brigham Full timeJob SummaryWe are seeking a highly skilled and experienced Call Center Supervisor to join our team at Mass General Brigham. As a key member of our Ophthalmology Express team, you will be responsible for leading a team of registration and scheduling specialists, ensuring the highest level of patient satisfaction and quality service.Key...
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Call Center Supervisor
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Boston, Massachusetts, United States Gecko Hospitality Full timeJob SummaryWe are seeking a highly skilled and experienced Call Center Supervisor to join our team at Gecko Hospitality. As a Call Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesSupervise and lead a team of customer service...
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Call Center Supervisor
3 weeks ago
Boston, Massachusetts, United States Mass General Brigham Full timeJob SummaryWe are seeking a highly skilled and experienced Call Center Supervisor to join our team at Mass General Brigham. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Call Center, ensuring that productivity and quality standards are met.Key ResponsibilitiesSupervise a team of 12-15 team...
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Nurse Specialist
1 month ago
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Clinical Resource Nurse Specialist
3 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeClinical Resource Nurse SpecialistJoin Tufts Medical Center, a leading integrated health system, as a Clinical Resource Nurse Specialist. This role is responsible for upholding and driving the standard of practice within the medical center, fostering a culture of support and safety for front-line teams, and serving as a general resource throughout all adult...
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Nutrition Call Center Coordinator
1 week ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Nutrition Call Center Coordinator to join our team at Massachusetts General Hospital. As a key member of our Nutrition Service department, you will be responsible for providing exceptional customer service, managing patient requests, and ensuring the timely delivery of patient trays.Key...
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Nutrition Call Center Coordinator
2 weeks ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeNutrition Call Center Coordinator Job SummaryWe are seeking a highly organized and detail-oriented Nutrition Call Center Coordinator to join our team at Massachusetts General Hospital. As a key member of our Nutrition Services department, you will be responsible for providing exceptional customer service to patients, families, and healthcare staff while...
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Clinical Resource Nurse Specialist
2 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob SummaryTufts Medical Center is seeking a highly skilled and experienced Clinical Resource Nurse Specialist to join our team. As a key member of our nursing staff, you will play a critical role in upholding and driving the standard of practice within the medical center.The Clinical Resource Nurse Specialist will be responsible for fostering a culture of...
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Nurse Specialist
1 month ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Tufts Medical Center. As a Nurse Specialist, you will be responsible for providing exceptional patient care and support to our patients and families.Key Responsibilities:Assess, plan, implement, and evaluate patient care needs in accordance with physician...
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Nurse Specialist
3 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob SummaryTufts Medical Center is a leading healthcare organization recognized for its excellence in nursing. We are seeking a skilled Nurse Specialist to join our team.Key ResponsibilitiesProvide professional nursing care to patients, assessing, planning, implementing, and evaluating care needs.Manage projects and processes, working independently with...
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Registered Nurse
4 weeks ago
Boston, Massachusetts, United States Boston Medical Center Full timeJob Title: Registered Nurse - Endocrinology SpecialistBoston Medical Center (BMC) is a leading healthcare provider in New England, dedicated to delivering exceptional patient care and advancing medical research. As a Registered Nurse - Endocrinology Specialist, you will play a vital role in our team, working closely with patients, families, and healthcare...
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Nurse Specialist
3 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob SummaryTufts Medical Center is a leading healthcare organization recognized for its excellence in nursing. We are seeking a skilled Nurse Specialist to join our team.Key ResponsibilitiesProvide professional nursing care to patients, assessing, planning, implementing, and evaluating care needs.Manage projects and processes, working independently with...
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Nurse Specialist
3 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob SummaryTufts Medical Center is a leading healthcare organization recognized for its excellence in nursing. We are seeking a skilled Nurse Specialist to join our team.Key ResponsibilitiesProvide professional nursing care to patients, assessing, planning, implementing, and evaluating care needs.Manage projects and processes, working independently with...
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Clinical Resource Nurse Specialist
2 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob Title: Clinical Resource Nurse SpecialistAt Tufts Medical Center, we are seeking a highly skilled and experienced Clinical Resource Nurse Specialist to join our team. This role is responsible for upholding and driving the standard of practice within the medical center, fostering a culture of support and safety for front-line teams, and serving as a...
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Bank Call Center Representative
3 weeks ago
Boston, Massachusetts, United States Mass Bay Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Mass Bay Credit Union. As a key member of our call center team, you will be responsible for providing exceptional service and support to our members via telephone and/or electronically.Key ResponsibilitiesProvide quality information and...
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Nurse Specialist
3 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob SummaryTufts Medical Center is a leading healthcare organization recognized for its excellence in nursing. We are seeking a skilled Nurse Specialist to join our team.Key ResponsibilitiesProvide professional nursing care to patients, assessing, planning, implementing, and evaluating care needs.Manage projects and processes, working independently with...
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Clinical Nurse Specialist
4 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob SummaryWe are seeking a highly skilled and experienced Registered Nurse to join our team at Tufts Medical Center. As a Clinical Nurse Specialist, you will be responsible for providing high-quality patient care and leading a team of nursing professionals.Key ResponsibilitiesAssess, plan, implement, and evaluate patient care plans to ensure optimal patient...
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Nurse Specialist
2 weeks ago
Boston, Massachusetts, United States Tufts Medical Center Full timeJob SummaryTufts Medical Center is seeking a skilled and compassionate Nurse Specialist to join our team. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients and families.ResponsibilitiesAssess, plan, implement, and evaluate patient care needsProvide professional nursing care to patients, including...
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Nutrition Call Center Coordinator
1 week ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Nutrition Call Center Coordinator to join our team at Massachusetts General Hospital. In this role, you will be responsible for answering the 4FOOD phone line in a courteous and efficient manner, documenting all requests into the 4FOOD computer program, and dispatching requests to the 4FOOD...