Nutrition Call Center Coordinator

2 months ago


Boston, Massachusetts, United States Massachusetts General Hospital Full time
Job Summary

We are seeking a highly skilled and detail-oriented Nutrition Call Center Coordinator to join our team at Massachusetts General Hospital. As a key member of our Patient Menu and Data Systems team, you will be responsible for providing exceptional customer service, managing patient requests, and ensuring the timely delivery of food and nutrition services.

Key Responsibilities
  • Answer patient calls in a courteous and efficient manner, documenting all requests and concerns.
  • Manage patient menus and data systems, ensuring accuracy and timeliness of food deliveries.
  • Dispatch food requests to the service delivery staff, prioritizing tasks and ensuring timely completion.
  • Monitor progress of food deliveries, communicating with staff and supervisors as needed.
  • Provide training and support to new employees and dietetic interns, ensuring they are equipped to perform their duties effectively.
  • Maintain accurate records and reports, adhering to departmental and hospital policies and procedures.
  • Collaborate with supervisors and colleagues to ensure seamless operation of the food service department.
Requirements
  • High school diploma or equivalent required; food service experience preferred.
  • Strong customer service and communication skills, with ability to work effectively in a fast-paced environment.
  • Ability to prioritize tasks, manage multiple requests, and maintain accuracy and attention to detail.
  • Basic math skills, with ability to perform calculations and identify errors.
  • Ability to lift 30 pounds, push food carts, and maintain a clean and safe work environment.
  • Flexibility to adapt to changing demands and priorities, with ability to work a variety of shifts, including evenings and weekends.
Working at Massachusetts General Hospital

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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