Senior Vendor Relationship Manager

2 weeks ago

Chicago, Illinois, United States McDonald's Corporation Full time
Job Summary:

The Senior Vendor Relationship Manager will play a critical role in planning, directing, and coordinating operational aspects of managed services contracts, and other vendor contracts as assigned. This position will build a highly collaborative relationship on behalf of McDonald's with its strategic vendors, maintaining a thorough knowledge of all aspects of McDonald's Technology managed services contracts. The successful candidate will serve as the initial point of contact on issues that are escalated from functional areas, counseling and advising McDonald's personnel globally on operational services delivered by in-scope vendors.

Key Responsibilities:

Define, develop, document, and establish appropriate communication to McDonald's Technology and business partners on the operational responsibilities and services provided through the managed services contract(s)

Establish productive management level relationships with vendor(s) to ensure the two-way flow of information and appropriate identification, tracking and resolution regarding strategies, priorities, requirements, issues and action items

Manage the overall governance process between McDonald's and vendors to assure continuous alignment between the parties

Manage joint McDonald's -vendor action items arising from governance decisions from inception through completion, including capture, assignment/ownership, tracking, status reporting at appropriate governance meetings, and closure

Monitor the health and performance of the McDonald's -vendor governance process and recommend adjustments to improve its effectiveness on an ongoing basis

Work with and advise the McDonald's Manager on contract-related issues and disputes from identification to final resolution, including assignment/ownership, tracking, escalation, reporting and improvement or other action plans

Work with key stakeholder groups to ensure the overall effectiveness of the managed services relationship(s) and other vendor relationships as assigned

Participate in identifying any additional sourcing opportunities within existing provider relationships

Oversee a periodic customer satisfaction survey process, including follow-up and remedial action plans

Conduct formal vendor reviews through the governance structure to include contract commercial performance, future outlook and results of benchmarks and other market assessments

This role is responsible for monitoring service level agreement (SLA) performance and supporting resolution efforts when issues arise.

Requirements:

The successful candidate for this position will have the following experience and expertise:

Demonstrated strong outsourcing functional knowledge, contract administration, project, and financial management experience

10 years' experience with IT contract management and relationship administration

Experience managing strategic vendor relationships and large contracts

Experience with and significant knowledge of IT outsourcing and performance management methods, calculations and standard processes in particular

Proven analytical and problem-solving abilities

Demonstrated ability to effectively prioritize and complete tasks under time pressure

Proven project management skills; experience in business systems and process planning

Excellent written and oral communication skills; ability to clearly communicate ideas in business-friendly and user-friendly language

Demonstrated ability to remain calm under pressure and act as a settling influence in a crisis

Solid ability to resolve conflicts quickly and settle disputes equitably

Ability to work in an advisory capacity to communicate system and business issues, develop and evaluate alternative action plans, and make recommendations

Demonstrated ability to work with others and to lead and affect process and organizational change and improvements

Demonstrated commitment to a continuous improvement approach

Additional Information:

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone.

McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.

If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.


McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID:
REF7934X_

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