Administrative Assistant
2 weeks ago
HUB International is a leading insurance broker that advises businesses and individuals on how to prepare for the unexpected. Our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control.
Job SummaryThe Administrative Assistant provides support to the Senior & Individual Services Team by performing clerical and administrative tasks in order to support customer needs.
Duties & Responsibilities- Answer calls from Senior and Individual Services phone line
- Assist in the preparation of quotes
- Assists team members with various claims and benefit issues.
- Review applications for missing information
- Follow-up with carriers to confirm application received and track progress
- Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data
- Make outgoing calls to clients to schedule appointments and gather information
- Order Client ID Cards
- Prepare Provider Directories
- Renew existing policy information within Broker Management System
- Research commission payments and billing issues.
- High School / GED
- 1-2 years administrative experience or equivalent combination of education & experience
- Ability to effectively and professionally communicate orally and in writing with internal and external customers.
- Desire to learn and grow within the insurance industry.
- Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
- Confidence and demeanor to effectively interact with all levels within the organization.
- Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
- Computer skills: proficiency with Microsoft Office Suite and Outlook.
- This position primarily involves remaining in a stationary position for the majority of the workday.
- The person in this position frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
HUB International is committed to providing a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. We believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
We are seeking a highly motivated and organized Administrative Assistant to join our team. If you are a self-starter willing to invest time and energy to learn the technical aspects of our business, and believe in integrity and building success by developing relationships with others, we encourage you to apply.
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