Customer Service Consultant

3 weeks ago


Newburgh, Indiana, United States Caliber Collision Centers Full time
Customer Service Consultant Job Summary

Caliber Collision has an immediate opening for a Customer Service Consultant to perform a range of duties, including greeting customers, determining their needs, and responding to their inquiries. The ideal candidate will effectively communicate with customers, clients, teammates, and vendors, ensuring correct and efficient repairs while adhering to Caliber's Standard Operating Procedures and industry guidelines.

Key Responsibilities:
  • Handle customer inquiries and provide guidance and assistance as required.
  • Assist Collision Estimators with drop-offs, mapping/marking, and photographing vehicles.
  • Arrange customer transportation and prepare paperwork.
  • Perform active customer deliveries and communicate effectively with customers, clients, teammates, and vendors.

Requirements:
  • 2+ years of customer-facing experience; sales experience a plus.
  • Must have a valid driver's license and be eligible for coverage under our company insurance policy.

Benefits:
  • Medical, dental, and vision benefits from day one.
  • Industry Comparable Pay - paid weekly and eligible for overtime.
  • Paid Vacation & Holidays - can begin accruing day 1.
  • Career growth opportunities - we promote from within.
  • A career for life: you'll gain hands-on experience within a production shop.


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