Airport Customer Experience Representative

4 weeks ago


Newburgh, Indiana, United States ERMC Aviation LLC Full time
Job Title: Airport Customer Experience Representative

ERMC Aviation LLC is seeking a skilled Airport Customer Experience Representative to join our team. As a key member of our airport staff, you will be responsible for providing exceptional customer service to travelers and airport visitors.



Responsibilities:


  • Provide information to customers, resolve problems, and assist as needed
  • Handle customer concerns and questions in a timely and efficient manner
  • Support the airport in managing short-term and long-term changes
  • Represent the Port Authority of NY/NJ and the Stewart Airport community in a positive and engaging manner


Requirements:


  • Must be at least 18 years of age
  • High School diploma or GED
  • Customer Service experience is a requirement, airport experience a plus
  • Bi-lingual a plus, but not required
  • Must have a professional appearance
  • Able to stand on your feet for up to 8hrs
  • Able to lift and/or move items up to 75 lbs.
  • Must be able to climb, bend and kneel
  • Must be able to use your fingers/hands to use a keyboard or tablet
  • Must be able to work outdoors for extended period of time


Availability to work Monday, Thursday, Friday and weekends for 9am - 3pm and 3pm - 9pm shifts. Must have flexible availability to work most shifts which includes overnight, weekends and holidays. Availability to work during or in the event of inclement weather; holdover is mandatory.



ERMC Aviation LLC is an equal opportunity employer. Business attire is required for interview/job fair attendance. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity



Salary Unit: Yearly



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