Service Advisor

4 weeks ago

Newburgh, Indiana, United States Sun Auto Tire and Service Full time

Overview:

Sun Auto Tire & Service is a leading provider of tire and automotive services with a strong presence in the region. We are seeking a highly skilled Service Advisor to join our team at our Newburgh, IN store.

The Service Advisor will play a critical role in promoting all products and services offered by the company, adhering to our store standards and expectations. This includes selling and promoting services, parts, and accessories, as well as providing exceptional customer service.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customers' concerns, inspecting vehicles and referring to service history to accurately identify and verify customers' service needs.
  • Recommend services according to appropriate level of knowledge, clearly communicating any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion for the services approved by the customer.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.

Requirements:

  • Possess a current, valid driver's license.
  • High school diploma or equivalent.
  • Prior experience as a Service Advisor is helpful, but not required.
  • Minimum of 3 years of work experience in sales, customer service, or an automotive-related field.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Ability to work a minimum of five days, including weekends.

Benefits:

  • Competitive weekly pay.
  • Tuition reimbursement.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

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