Water Treatment Specialist

1 month ago


Newburgh, Indiana, United States Culligan Full time
Job Summary

Culligan is dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. As a Water Treatment Specialist, you will be responsible for conducting extensive problem-solving, order processing, and regular maintenance of customer accounts.

Key Responsibilities
  • Conduct problem-solving, order processing, and maintenance of customer accounts.
  • Adhere to company protocols and policies to optimize department efficiency.
  • Cultivate close relationships with customers and internal sales teams.
  • Address customer inquiries and schedule services, deliveries, and new installations.
  • Process customer payments and maintain accurate internal reports.
  • Make outbound calls to schedule additional services or offer maintenance plans.
  • Perform collection calls and handle customer orders.
  • Address customer complaints effectively and maintain comprehensive records of customer interactions.
  • Complete contract forms, address change records, or issue service discontinuance orders.
Requirements
  • 1+ years of customer service experience.
  • High school diploma or GED.
  • Moderate proficiency in Microsoft Word and Excel.
Preferred Qualifications
  • Customer service experience in a sales/marketing environment.
  • Experience in data entry.
Essential Skills
  • Computer proficiency, particularly with Microsoft Office.
  • Fluency with the Windows operating system.
  • Ability to learn a proprietary customer service program.
  • Excellent interpersonal and communication skills.
  • Professional phone etiquette.

Culligan International offers technologically advanced water filtration products, including water softeners, filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.



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