Customer Service Representative

4 weeks ago


Newburgh, Indiana, United States Waterco Full time
Job Summary

As a Customer Service Representative at Waterco, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure customer satisfaction by resolving issues, answering questions, and providing solutions to their needs.

Key Responsibilities

* Conduct extensive problem-solving, order processing, and regular maintenance of customer accounts.
* Adhere to company protocols and policies, seeking opportunities to optimize department efficiency.
* Cultivate close relationships with customers and internal sales teams, providing proactive sales support.
* Address customer inquiries over the phone and in-person.

Requirements

* 1+ years of customer service experience
* High school diploma or GED
* Moderate proficiency in Microsoft Word and Excel

Preferred Qualifications

* Customer service experience, preferably in a sales/marketing environment
* Experience in data entry

Essential Skills

* Computer proficiency, particularly with Microsoft Office
* Fluency with the Windows operating system and basic knowledge of MS Excel and MS Word
* Ability to learn a proprietary customer service program
* Excellent interpersonal and communication skills (verbal/written)
* Professional phone etiquette

Equal Opportunity Statement

Waterco adheres to non-discriminatory employment practices, ensuring that all decisions and criteria related to employment are made without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.

Waterco is a leader in the design and distribution of water treatment systems for residential, commercial, and industrial applications, with over 80 years of experience. We proudly hold the Good Housekeeping Seal, Consumer Digest "Best Buy" rating, and are recognized by the iconic "Hey Culligan Man" tagline. With over 800 dealers worldwide and offices in more than 90 countries, we lead the industry in service, support, and product innovation.

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