Insurance Customer Service Representative
8 hours ago
SMA Insurance Services is a leading provider of insurance solutions, dedicated to delivering exceptional customer service and innovative products. As an independent agency, we collaborate with multiple carriers to offer comprehensive insurance solutions tailored to our clients' business, personal, and family needs.
Job SummaryWe are seeking a highly motivated and customer-oriented Insurance Customer Service Representative to join our team. The ideal candidate will have a strong understanding of personal and commercial lines of insurance and be able to provide exceptional service to our clients.
Key Responsibilities- Customer Service: Provide excellent customer service to both personal and commercial insurance clients, ensuring their needs are met and issues are resolved in a timely and professional manner.
- Policy Administration: Process policy changes, endorsements, and cancellations, maintaining accurate and up-to-date customer records.
- Claims Handling: Handle customer inquiries and complaints, working closely with underwriters and other stakeholders to resolve issues efficiently.
- Underwriting Support: Assist with underwriting and policy issuance, ensuring seamless customer experiences.
- Record Keeping: Maintain accurate and up-to-date customer records, ensuring compliance with regulatory requirements.
- Industry Knowledge: Stay informed about industry trends and regulatory changes, applying this knowledge to improve customer service and policy administration.
- Licensed Producer: Hold a licensed producer designation in General Lines through the Texas Department of Insurance.
- Education: Possess a high school diploma or equivalent.
- Experience: Previous experience in insurance customer service is preferred.
- Skills: Strong communication and interpersonal skills, with the ability to multitask and prioritize tasks effectively.
- Technical Skills: Proficient in Microsoft Office Suite and Agency Management Systems (AMS-360).
We offer a hybrid flexible work schedule and computer automation, as well as a phone stipend.
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Plano, Texas, United States SMA Insurance Services Full timeAbout SMA Insurance ServicesSMA Insurance Services is a leading provider of insurance solutions, dedicated to delivering exceptional customer service and innovative products. As an independent insurance agency, we collaborate with multiple carriers to offer comprehensive insurance solutions tailored to our clients' business, personal, and family needs.Job...
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