Technical Training Specialist

2 days ago


Frankfort, Kentucky, United States TCI Technology Consulting Inc Full time
Technical Trainer Job Description

TCI Technology Consulting Inc is seeking a skilled Technical Trainer to join our team in Frankfort, KY. This is a long-term contract opportunity with probable extensions.

Job Summary

The Technical Trainer will be responsible for analyzing training needs and employee/stakeholder skillsets, and utilizing the need assessment to set training priorities. The Technical Trainer will also be responsible for developing and maintaining comprehensive training programs complete with lesson plans, course outlines, schedules, and assignments.

Key Responsibilities

  • Develop and deliver training programs using training development software such as Adobe Captivate or Articulate.
  • Identify and source online training resources and maintain access to them.
  • Collaborate with subject matter experts to develop course content, presentations, worksheets, and other training materials.
  • Conduct in-person, virtual, and on-demand training sessions, webinars, or workshops for groups or individuals.
  • Monitor and analyze training results, evaluate effectiveness, and make continual improvements.
  • Report and present results to management.
  • Provide online help and troubleshooting.
  • Maintain certification documentation.

Requirements

  • Minimum of 2 years of professional experience in planning, coordinating, or conducting staff development and training courses, personnel administration or teaching, or professional experience in providing or administering human services or governmental programs.
  • Bachelor's degree, or equivalent combination of recent, relevant work experience.
  • Proficient in Microsoft Product Suites (Word, Excel, and Visio).
  • Prior experience in a training role for an IT Application.
  • Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels.
  • Software skills: Microsoft Office Suite, Camtasia, Articulate Storyline, Robo Help, CRMs, Visio, Adobe Connect.
  • Must be available to work a hybrid work schedule – 2 days per week on-site in Frankfort, KY.


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