Loyalty Campaign Manager

6 days ago


Boston, Massachusetts, United States MasterCard Full time
About the Role

We are seeking a seasoned professional to lead our Global Campaigns Team as a Manager, Loyalty Campaigns. This role will oversee the management of our client environments and execution of tasks using the SessionM platform.

Key Responsibilities
  • Team Leadership: Support and lead a global team as a people manager, overseeing capacity, development, escalations, and KPIs.
  • Process Improvement: Actively seek opportunities to enhance standards and improve process efficiency, and support the team in implementing necessary changes.
  • Project Management: Support the collection and reporting of project metrics, while proactively seeking ways to improve these metrics.
  • Campaign Configuration: Configure, test, track, and optimize client campaigns, including but not limited to offers, behavior logic, push notifications, SMS, email, and other communications.
  • Team Oversight: Oversee the team to ensure that objectives and goals are on target.
  • Customer Escalations: Manage any customer project escalations.
  • Technical Leadership: Act as a senior reviewer for all project teams, providing business/technical consultation in related disciplines and translating senior vision to direct reports.
  • Product Leadership: Provide product and technical leadership to the team, working closely with them to bridge any knowledge gaps.
  • Strategic Thinking: Demonstrate a proven ability to think strategically and execute methodically.
  • Cross-Functional Collaboration: Collaborate with internal delivery teams (creative, messaging, analytical, engineering) to execute deliverables according to project timelines, and monitor the performance of campaigns and overall program health.
  • Trend Analysis: Identify trends in engagement and offer recommendations to meet program KPIs.
  • Issue Escalation: Appropriately escalate bugs, account issues, and requests.
  • System Expertise: Become a systems expert and participate in UAT (User Acceptance Testing).
Requirements
  • Education: Bachelor's Degree
  • Experience: At least two years' experience in managing a team of 6-10 people preferred globally
  • Industry Experience: Experience working with clients in a SaaS, brand, or media/agency setting
  • Loyalty Provider Experience: Loyalty provider experience is a plus, SQL experience strongly preferred
  • Communication Skills: Comfortable providing strategic recommendations or navigating objections
  • Problem-Solving Skills: Proactive, forward thinking, methodical planning, and able to weigh future effects of a decision
  • Collaboration Skills: Excellent verbal and written communication skills with strong attention to detail
  • Security Responsibility: Every person working for, or on behalf of, Mastercard is responsible for information security.


  • Boston, Massachusetts, United States MasterCard Full time

    About the RoleWe are seeking a highly skilled and experienced Loyalty Campaign Manager to join our team at Mastercard. As a key member of our global campaign management team, you will be responsible for overseeing the day-to-day management of our clients' software and loyalty programs in various consumer-facing industries.Key ResponsibilitiesTeam Leadership:...


  • Boston, Massachusetts, United States Roku Full time

    Collaboration is key to success.Roku is transforming the television viewing experience.As the foremost streaming platform in the United States, Roku is dedicated to empowering televisions globally. They pioneered the integration of streaming into TV and aim to be the central hub for the entire television ecosystem. The company connects viewers with their...


  • Boston, Massachusetts, United States Gupta Media Full time

    Become a Key Player as a Campaign Operations Coordinator at Gupta MediaGupta Media stands at the forefront of the advertising industry, serving a diverse clientele across multiple sectors. We are in search of a Campaign Operations Coordinator to enhance our vibrant Agency Operations Team. This position is vital for facilitating the management and execution...


  • Boston, Massachusetts, United States JobGet Full time

    About JobGetJobGet is a leading social job network that empowers the everyday worker. We're a fast-growing platform that connects job seekers with job opportunities in the service industries.Our mission is to provide a seamless job search experience, offering community resources, financial support, and more. We're committed to helping the everyday workforce...


  • Boston, Massachusetts, United States United Way of Massachusetts Bay Full time

    Campaign Services Specialist at United Way of Massachusetts BayLocation: Remote options availableSalary Range: $55,000 - $60,000United Way of Massachusetts Bay is seeking a dedicated Campaign Services Specialist to become a vital part of their Development team. The successful candidate will demonstrate a strong commitment to diversity, equity, and inclusion,...


  • Boston, Massachusetts, United States LinkSquares Full time

    LinkSquares is a fast-growing LegalTech software company, rated as one of "The Best Places to Work in 2023" by the Boston Business Journal and BuiltIn Boston. LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to...


  • Boston, Massachusetts, United States Workhuman Full time

    Job Description:The Opportunity:The Ecommerce team is looking for an expert Senior Specialist-Store Engagement Campaign Manager, to join the greater Workhuman communications taskforce and center of excellence. In this role, you will tactfully assist in the development process of the greater E-mail strategy, impacting the greater Recognition flywheel by...


  • Boston, Massachusetts, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Development and Campaign Events Associate to join our team at InsideHigherEd. The successful candidate will be responsible for assisting in the execution of high-level events, with a focus on development and donor engagement in support of our strategic plan and fundraising efforts.About the...


  • Boston, Massachusetts, United States Smartcat Full time

    Job OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to assisting global enterprises in the creation and management of their multilingual content. Today, we stand as a pivotal language AI platform for enterprises worldwide.Our tailored language AI transforms content across various formats into multiple languages, encompassing documents, videos,...


  • Boston, Massachusetts, United States Boston University Full time

    Our MissionWe in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU's global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an...


  • Boston, Massachusetts, United States Merkle Full time

    Job OverviewMerkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in delivering unique, personalized customer experiences across platforms and devices.We are seeking a highly skilled Senior Manager, Promotions and Loyalty Strategy to join our team. As a key member of our strategy team, you will help...


  • Boston, Massachusetts, United States MullenLowe U.S. Full time

    Position OverviewMullenLowe U.S. is at the forefront of redefining creativity in advertising. We are in search of an Art Director who embodies originality and is passionate about crafting and executing transformative concepts. The ideal candidate will possess a unique ability to present engaging work during client discussions and will thrive in a fast-paced...


  • Boston, Massachusetts, United States MullenLowe U.S. Full time

    Position OverviewMullenLowe U.S. is on the lookout for a talented Art Director who thrives on creativity and innovation. We are a forward-thinking agency that embraces diverse perspectives and unconventional ideas. Our mission is to challenge the status quo and drive brand success through imaginative solutions.Role ResponsibilitiesCollaborate with...


  • Boston, Massachusetts, United States NetVirta Full time

    NetVirta is in the business of satisfying the world's desire for better-fitting products. Since our MIT origins in 2008, we've partnered with medical professionals to provide patients with custom-fit orthotics, sporting goods brands to equip NFL & NCAA players with custom-fit helmets, and fashion brands like Victoria's Secret to ensure shoppers are happy...


  • Boston, Massachusetts, United States Alpha Ascension Inc. Full time

    Job OverviewAt Alpha Ascension Inc., we are dedicated to driving business growth and expansion through innovative marketing and sales strategies. As a Marketing and Sales Internship candidate, you will have the opportunity to gain hands-on experience in a dynamic and ever-changing industry.Key ResponsibilitiesDevelop and implement comprehensive marketing and...


  • Boston, Massachusetts, United States Epsilon Full time

    Job DescriptionEpsilon is the leader in outcome-based marketing and is positioned at the core of the Publicis. Groupe. Epsilon People Cloud (EPC) is an all-in-one marketing platform that is powered by CORE ID, the most accurate and stable identity management solution available, and is designed to help marketers generate real business outcomes by managing,...


  • Boston, Massachusetts, United States Digitas Full time

    Job OverviewCompany Overview:Digitas is a premier Connected Marketing agency, founded on the belief that brands can forge more meaningful connections with their audiences. We harness a blend of data, technology, creativity, media, and strategic insights to provide Media-Fueled Creativity through interconnected solutions such as Connected Campaigns, Social...


  • Boston, Massachusetts, United States Ataccama Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products. It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...


  • Boston, Massachusetts, United States SCAYLE Commerce Engine Full time

    UnternehmensbeschreibungSCAYLE is the B2B division of ABOUT YOU Holding SE and comprises a three-part service portfolio: Commerce Technology, Online Marketing and Commerce Operations. The SCAYLE Commerce Engine provides brands and retailers with the components to scale their digital D2C business. Its customers include >200 online stores in 28 European...


  • Boston, Massachusetts, United States Schneider Electric Full time

    About the RoleWe are seeking a highly skilled Marketing Program Manager to join our team at Schneider Electric. As a key member of our marketing organization, you will play a critical role in developing and executing strategic marketing programs that drive business growth and customer engagement.Key ResponsibilitiesDevelop and Execute Marketing Strategies:...