Guest Services Coordinator

1 week ago


Kennesaw, Georgia, United States Hudson Grille Full time


About Hudson Grille

We are seeking a committed individual to enhance our front-of-house operations as a Host/Hostess. In this position, you will play a crucial role in delivering outstanding service to our patrons, ensuring their dining journey is memorable and enjoyable. If you possess a collaborative spirit, a cheerful demeanor, and a strong dedication to customer satisfaction, we would love to hear from you.

Key Responsibilities:
  • Prepare and organize the host station to welcome guests
  • Ensure menus are well-maintained and presentable
  • Keep the entrance and waiting areas tidy and welcoming
  • Warmly greet guests upon arrival and provide personalized service
  • Assist guests with specific seating preferences and needs
  • Prepare tables for larger groups as necessary
  • Answer phone inquiries with a friendly and professional tone
  • Deliver food and beverages to tables when required
  • Support fellow team members in a proactive manner
  • Inform guests about our loyalty program
  • Confidently recommend menu items to enhance guest experience
  • Address guest concerns or issues with professionalism
  • Express gratitude to guests as they leave
  • Help maintain cleanliness in restrooms
  • Take and prepare take-out orders efficiently
  • Complete end-of-shift cash-out processes accurately
  • Check in with supervisors to confirm all tasks are completed
  • Perform additional duties as assigned
Qualifications:
  • Punctuality and readiness to work upon arrival
  • Positive attitude paired with excellent communication abilities
  • Adherence to safety, sanitation, and operational protocols
  • Proficiency in English
  • Eligibility to serve alcoholic beverages
  • Capability to stand for extended periods and lift items up to 50 pounds
  • Comfortable working in varying temperature conditions


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